Credit Card Merchant Services

The Vendor is required to provide credit card and merchant services to support various financial and operational needs across multiple designated park district locations.
- All necessary hardware and related services required to support secure and efficient payment processing, including but not limited to:
•    Self-service electric parking kiosks (VenTek machines);
•    Credit card terminals and swipers for staffed park facilities; and
•    Payment devices and systems to support reservation and other administrative transactions.
- Provide a comprehensive and standardized payment solution that ensures reliability, compliance with all applicable security standards, and a positive user experience for both park patrons and park district staff.
- Point-of-sale (POS) services at staffed park locations are provided by ActiveNet, which furnishes the hardware (credit card terminals and swipers) and software necessary for in person credit card processing.
- There are additional sites that currently collect revenue in cash, which is then manually recorded in ActiveNet.
- Provide comprehensive credit card merchant services to support the Park District’s operations. Services shall include processing for self-serve VenTek parking kiosks, staffed point-of-sale (POS) park locations, and all reservation related transactions (e.g., picnic areas, event venues, group campsites, backpacking permits, and individual campground reservations).
- Responsible for, but not limited to, the following requirements:
•    Provide and maintain a secure, PCI DSS-compliant payment processing platform.
•    Process and submit all payment transactions on behalf of the park district using the park district’s merchant identification (mid).
•    Ensure secure authorization, settlement, and transmission of funds and related records.
•    Collect and remit applicable sales tax.
•    Implement fraud prevention controls.
•    Support management of refunds, chargebacks, and reversals in collaboration with the park district’s finance department.
•    Remit transaction proceeds (net of the agreed-upon service management fee) to the park district via ach no less than on a weekly basis, accompanied by detailed daily supporting documentation that reconciles to the weekly deposit.

- Contract Period/Term: 4 years
- Questions/Inquires Deadline: January 9, 2026