Payment Processing Services

The vendor required to provide payment processing program that allows state agencies to accept electronic payments through a standardized enterprise platform.
- This platform facilitates credit card, debit card, and electronic check transactions across agency websites, mobile applications, and in-person channels.
- Requirement:
1. Payment processing capabilities
•    The types of payments your platform supports
•    Outline the key system integrations you currently support
•    Chargeback model and ability to prevent or recover chargeback losses
•    Any pos systems you offer, including inventory management, reports, and all hardware and software solutions offered.
2. Contract and procurement models
•    Typical contracting models used with state governments (e.g., statewide master contracts, NASPO value point participation, individual agency agreements).
B. Indicate whether your company participates in or can be procured through NASPO value point or
•    Other cooperative purchasing agreements.
•    If not currently a NASPO member, please indicate if your company is willing to become one
C. Pricing structures, including options for:
•    Transaction-based fees
•    Convenience or service fees
•    Flat monthly or annual fees
•    Revenue sharing or rebate models
3. Governance and management
•    Other states manage oversight of their payment processor(s). Include the number of staff typically dedicated to vendor management and reporting.
•    Provide examples of governance models where a single enterprise processor serves all agencies versus models allowing agency autonomy.
•    Provide information about your uptime and reliability performance and service level commitments.
•    Security, fraud mitigation, and PCI compliance standards.
•    Include your plan for handling PCI compliance requirements and preventing the state
•    Indicate whether you provide administrative portals or reporting tools for both enterprise-level and agency-level management.
•    Third-party relationships and services that would be provided by them.
4. Revenue and financial considerations
•    Any revenue or payment arrangements you currently provide to state or public-sector clients (e.g., rebates, revenue share, or transaction offsets).
•    Identify methods you would use to reduce or eliminate direct costs to the state.
•    Provide examples of financial structures that balance cost recovery with payer experience.
5. Implementation and support
•    Outline your approach to implementation and onboarding for large, decentralized organizations.
•    Customer support model, including response time commitments and escalation procedures.
•    Indicate whether you provide dedicated account management and on-site support for enterprise clients.
6. Innovation and future trends
•    Emerging technologies or innovations your organization offers (e.g., real-time payments, open banking, digital wallet integration).
•    Identify how you ensure accessibility and inclusion for all users, including those with disabilities.
•    Provide any insights into industry trends or future considerations for state-level payment processing.
•    Any specializations or innovative products and services you offer that have been developed for specific government agency use cases. 

- Questions/Inquires Deadline: January 23, 2026