Utility Billing Management and Implementation Support Services

The Vendor is required to provide professional project management and implementation support services for the upgrade of the city’s existing utility billing system, local government, to the windows-based version next-gen platform.
- Provide comprehensive project management and implementation oversight services, including but not limited to:
•    Project governance structure and project management methodology 
•    Development and maintenance of a detailed project plan, schedule, and milestones 
•    Coordination and facilitation of meetings with city stakeholders and the vendor, local government
•    Provide project status updates in meetings with city administration and city commissioners, when necessary
•    Risk identification, issue tracking, and mitigation planning
•    Oversight and coordination of system configuration activities
•    Data migration planning and coordination (technical execution performed by others)
•    Testing coordination, validation planning, and issue resolution tracking
•    Training planning, scheduling, and coordination
•    Change management and organizational readiness support
•    Go-live planning, transition coordination, and stabilization support
- Objectives
•    Provide dedicated project management leadership for the next-gen software implementation
•    Establish and maintain a comprehensive project plan and schedule
•    Coordinate activities among city departments and the vendor
•    Identify, manage, and mitigate implementation risks
•    Support organizational change management and staff readiness
•    Ensure a controlled, timely, and successful transition to the new system.