Credit-Debit Card Processing Services

The Vendor is required to provide to acquire professional services that will offer credit and debit card payment options for the public to pay filing fees, court costs, copy fees, posting bonds, and other restitution costs.
- The service provides accounting data that associates the credit card charge with related case numbers.
- Currently, phone and online payments can be made 24 hours a day, seven days a week, 365 days per year through our current vendor’s website (MSB Nexus).
- Payments are reconciled daily by the Circuit Clerk’s staff utilizing the company’s online approval/denial process. Guaranteed payment of the day’s total approved payments is then transferred daily to the circuit clerk’s bank account through ACH payment.
- Payment reports are available online indicating the deposited amount to the bank account along with a detailed list of each credit/debit card payment. Customer Support is available to both cardholders and the Circuit Clerk’s office at all times.
- Card Acceptance and Compliance:
•    The solution must accept major credit, debit and prepaid cards: Visa, MasterCard, American Express, and Discover.
•    Card association recognized as “merchant of record” for processing cash bail payments.
•    The solution must be compliant with all applicable card association rules.
•    The solution must be compliant with Payment Card Industry Data Security Standards (PCI DSS).
•    The solution must allow the minimum possible PCI DSS burden on County.
- Transaction Options and Services:
•    The solution must have web-based, card-not-present processing technology.
•    The solution must have send online, real-time card authorizations communicated to County.
•    The solution must accept payments via Phone, Web, and on-site.
•    The solution must have a toll-free telephone number available 24/7/365.
•    The solution must have a user-friendly web site.
•    The solution must have an on-site payment processing capability with 99% or higher uptime, reliable support, and equipment needs.
•    The solution must be able to email a receipt and confirmation available for the County and for Payors.
•    The solution must allow agency-initiated payment Acceptance or Denial capability (fax, email, etc.).
•    The Offeror must offer administrative and Technical Support available 24/7/365.
•    The solution must have automated reporting capabilities including ad hoc reports.
•    The solution must provide electronic funds settlement to user facility accounts within 48 hours (i.e. two business days).
- Set-Up and Training:
•    The Offeror must implement services within 30 calendar days after contract signing.
•    Training options: in-person, webinar, manuals
•    24/7/365 Client Service Support must be available
- The system must be able to integrate with the Sheriff’s Office Training Management System, Acadis (Envisage Technologies).
- No software integration is required for the other offices; however, the solution should provide the ability to integrate with user facility financial, accounting and cashiering systems.
- The solution must have the ability to reconcile daily/weekly/monthly charges online.
- The solution must provide payment to the County daily via ACH or check for transactions approved.
- The system must provide detailed daily transaction logs/reports that meet the requirements of the County. Monthly, quarterly and yearly summary reports are required.
- There must be timely deposits and settlements of funds to the assigned account. Anything up to midnight that day must show for that day in the reports.