Walk-in Payment Services

The Vendor is required to provide a network of payment locations that accept cash payments and potentially other forms of payment for City and County services.
- Cash payments
•    All cash payments, by location, by station, are deposited into a City/County bank account.
•    Cash payments are delivered, by a licensed armored car service, to a designated depository by the next banking day.
- Check Payments
•    All paper checks are deposited into a City/County bank account depository by the next banking day.
•    All paper checks are delivered, by a licensed armored car service, to a designated depository by the next banking day.
•    All check payments originated as, or converted into electronic images, debits are directly deposited into the City/County designated bank account and are not routed through any Contractor’s bank account. The City/County reserves the right to require the Contracting Party to convert paper checks and route payments through the City/County.
- Payment (Debit/Credit) Card Payments
•    All payment card transactions, credit, signature debit and pin debit, are processed via a City/County obtained merchant account by the City/County third-party payment card processing vendor. Payments are settled and deposited directly into the City/County designated bank account and are not routed through any Contractor’s bank account.
- Cashiering Front-End
•    Provide all front-end systems for Contractor to process City/County payments, regardless of payment channel.
•    Real-time Payment Processing. A nightly batch file will be required at a minimum for department reconciliation with real time capability. Daily deposit into a City/County account will be required.
•    Must create the interface between the Contractor’s own front-end payment processing software and the City/County department financial software system establishing the ability for the Contractor to:
o    Query and search real-time for City/County debt owed by customer.
o    Provide payment transaction information real-time to the City/County.
o    Retrieve City/County revenue reporting for reconciliation purposes.
•    Provide payment information through the City/County API.
- Must have multiple payment facilities located throughout the City of Indianapolis and County. More facilities and diverse locations throughout the City/County will be given preference. The City/County requires a minimum of 50 outlets within County.
- Merchant accounts for any payment processing, as required.
- Must train and manage quality controls of its personnel to adapt the business processes associated with such training instructions and guidelines, and monitor performance on an ongoing basis.