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A government agency in California issued “Online Utility Billing and Payment Portal Services” (RFP). Solicitation BMP-0218 closed on August 24, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide online utility billing and payment portal shall be highly configurable, commercial off-the shelf, and a software as a service or fully vendor-hosted system.
- General requirements
• Be cloud-based, fully vendor hosted, and accessible from a standard web browser, including, but not limited to, all currently supported versions of Microsoft edge, google chrome, Mozilla Firefox, and apple safari.
• Be developed using a responsive web design (RWD) approach to facilitate use on a multitude of devices, including desktops, laptops, tablets, and smartphones.
• Include a full audit trail log for all actions performed in the portal.
• Include unlimited data/storage, reads, transactions, and customer/user accounts.
• Be accessible 24x7x365 with a guaranteed uptime of at least 99.9%, excluding scheduled maintenance.
- Customer account functionality requirements
• Customers the ability to self-create an online account, where they can view their current and previous bills, schedule payments, and set up auto-pay.
• Offer customers the option to opt into paperless billing
• If the paperless option fails, the portal will automatically revert the customer's account to mailed billing via an integration with the city's utility billing software.
• Customers the ability to pay various invoices, including invoices for utility bills and permit, retiree health, and return check fees, through multiple payment options, including, but not limited to, credit/debit cards, ach, and IVR.
• All applicable service fees shall be charged to the customer.
• Deposit all payments into designated city accounts within 48 hours of payment approval.
• Customers to make full, partial, or overpayments towards any bill or invoice type
- Data migration and integration
• Cayenta utility billing system to ensure real-time updates and account accuracy.
• Chase pay-mentech (chase payment solutions) for payment processing.
• Tyler ERP to sync AR invoices (highly preferred) or alternatively (less desired) provide a daily import file for upload into Tyler to reflect payments.
• Microsoft entra id (identity management system) for city staff access and authentication.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (BMP-0218) closed on August 24, 2026. See similar open RFPs below.
A government agency in California. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 3 years.
Questions and inquiries must be submitted by August 3, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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