Customer Identity Verification and Credit Check Services

The Vendor is required to provide an automated identity verification solution for integration into the department customer information system (CIS) as part of their systems and software enquesta v6 implementation.
- The CIS includes an online customer self-service portal through which customers can sign up for utility, garbage, street lighting and other services.
- Customers can also view and pay their account balances.
- Security:
• The system will utilize end-to-end encryption, TLS 1.3.
• The end-to-end encryption will protect data both in transit and at rest.
• The system uses 256-bit encryption.
• As standard process, the vendor provides the system administrator a step-by-step process for initial password setup. Admin must assign a password to the user when creating a user master record. Password must meet the internal requirements set by the system.