Payment Cards Services

The Vendor is required to provide payment cards services for include:
1. Program management:
• Ability to issue physical or virtual payment cards to study participants.
• Must be reloadable cards for ongoing payments to subjects.
2. Security compliance:
• HIPAA compliance.
• Secure portals with multi-factor authentication.
• Complete audit logs of transactions and card activity.
3. Operational requirements:
• 24/7/365 participant card support (phone + digital).
• Lost and stolen card replacement with defined service level agreement (SLA).
• Ability to operate in domestic and international locations.
• Real-time or near real-time transaction visibility.
4. Technology:
• API-based integration for automated fund-loading and reporting.
• Web portals for administration, study sites, and participants.
5. Program setup and implementation:
• Support initial configuration for each clinical trial.
• Coordinate with study teams to define fund-loading rules, reimbursement categories, and controls.
• Provide training materials for sites and program administrators.
6. Card issuance and participant management:
• Provide VIA/MasterCard-branded payment cards widely usable across country and internationally.
• Support physical cards, virtual cards, or mobile wallet compatible cards.
• Allow automated card activation or activation via web/phone.
7. Payment processing:
• Enable payment of stipends, and subject reimbursements.
• Support reloadable card models.
8. Reporting and analytics:
• Provide dashboards for card status, transaction history, balances, and study-level spending.
• Allow exportable reports for finance, audit, and compliance requirements.
• Maintain full audit trails for regulatory inspections.
9. Customer and site support:
• Offer multilingual call center and digital help channels for participants.
• Provide dedicated support for investigative sites and study administrators.
• Support SLAs for issue resolution and card replacement.
10. Compliance and documentation:
• Maintain compliance with all relevant financial and healthcare regulations.
• Provide documentation required for audits and health authority inspections.
• Ensure secure data storage, encryption, and access controls.