Banking and Merchant Card Processing Services

Financial institutions to provide commercial banking, treasury management and merchant card processing services.
- The District’s banking needs include toll receipts, operating disbursements, electronic payments and cash management. The District's existing account arrangements generally meet its needs. The intent is to
maintain a practical account structure while improving customer service and navigation among the bank's online services. The District currently uses Brink's for daily deposit pickup and delivery to a cash counting center. The bank must support that arrangement or describe a workable alternative.
- Depository and account services
1. The bank shall establish and maintain the District's designated deposit accounts and provide deposit processing, check clearing, account transfers, balance reporting and monthly statements.
2. The bank shall provide an itemized monthly account analysis identifying service volumes, unit charges, applicable balance requirements, earnings credits and net fees, together with access to supporting transaction information.
3. The bank shall provide access to images of the front and back of paid or cancelled checks and related transaction records through a District-approved delivery method. The District prefers secure electronic access and downloadable archives that can be retained and used without a CD reader. Image availability, retention, retrieval and end-of-contract export arrangements shall be established in the agreement.
4. The bank shall support routine transfers to the District's existing investment and trustee accounts, including the trustee access and transfer arrangements. Investment management, securities custody, bond trustee services and borrowing facilities are excluded unless subsequently added by written amendment.
- Cash deposits and change orders
1. The bank shall accept and process the District's daily cash deposits through coordination with Brink's and the receiving counting center or an equivalent arrangement. Brink's currently picks up deposits at the South Toll Plaza, 2400 Northampton Boulevard, Virginia Beach, Virginia. The District is open to an alternative pickup location. The service shall include deposit tracking, deposit-credit reporting and investigation and resolution of deposit discrepancies. The agreed operating procedures shall establish custody responsibilities and the treatment of weekends and holidays.
2. The bank shall provide change-order service allowing the District to exchange larger denominations, including $100, $50 and $20 bills, for smaller denominations, particularly $1 and $5 bills, with ordering and fulfillment coordinated with Brink's or another Districtapproved arrangement. Replenishment occurs about once per month and an average replenishment is approximately $83,000.
- ACH, wire transfers and remote check deposit
1. The bank shall provide ACH origination and receipt, incoming and outgoing wire transfers, internal transfers, reusable payment templates, transaction confirmations and reporting. The service shall support user permissions and payment approvals and the handling of returns, notices of change and payment exceptions.
2. The bank shall provide remote deposit capture, including deposit confirmation, check-image access, duplicate detection, returned-item reporting and technical support. The District prefers to continue using its existing Digital Check CheXpress 30 (CX30), non-inkjet scanner, part number 152000-01, where compatible with the proposed service and supported securely. Any necessary equipment, software, supplies and maintenance arrangements shall be established in the agreement. Replacement equipment shall require District approval.
- Merchant card processing
1. The bank, directly or through an identified processing partner, shall provide credit and debit card acceptance including MasterCard, Visa, Discover, American Express, Apple Pay and Google Pay and processing for the District's toll operations. The service shall support the toll systems, equipment and payment channels identified in Attachment B through Districtapproved interfaces and configurations.
2. The service shall include authorization, settlement and funding; refunds; chargebacks; retrieval requests; and disputed-item handling. Funding schedules, fee deductions and any permitted reserves or funding holds shall be expressly addressed in the agreement.
3. The bank shall provide reports and exportable transaction data sufficient to reconcile tollsystem activity, processor batches, fees, adjustments and bank deposits, and to trace and investigate differences.
4. The bank and processor shall maintain applicable payment-card security and PCI DSS compliance for their respective services and provide incident-response, technical-support and business-continuity arrangements. Responsibilities for interfaces, equipment and District compliance activities shall be allocated in the agreement.