Computer Aided Dispatch Services

The vendor required to provide computer aided dispatch (CAD) subject matter expert (SME) support to ensure the effective operation and optimization of the city's hexagon software environment.
- This engagement is to ensure the effective operation and optimization of the city's hexagon on-call dispatch, mobile unit and mobile responder software environment.
- To facilitate service delivery, the city will provide:
•    A designated physical workspace,
•    A secured work terminal, and
•    Remote network access.
- The CAD software environment. 
- Maintenance or support of the underlying CAD infrastructure or broader network systems is not within the engagement, as these components are managed internally by the city. 
- Familiarity with the infrastructure and network architecture is considered beneficial for effective troubleshooting and collaboration.
- Schedule:
•    Provide approximately 12 hours of support per week, with the expectation that the supplier will be on-site for the majority of those hours. 
•    Remote work may be permitted at the sole discretion of the city.
•    Additional hours may be required and will be authorized by the city as needed, which may include the provision of 24/7 on-call remote support during the term of the agreement.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 19, 2025