Computer Aided Dispatch 911 Application

The vendor required to provide computer aided dispatch (CAD) system to process emergency 911 calls, dispatch appropriate resources like police officers or fire units, and monitor field personnel and incidents using radios and computers.
- Key functions and services:
•    Receiving and processing calls: telecommunicators receive and evaluate emergency (911) and non-emergency calls for police, fire, and emergency medical services.
•    Information logging: they utilize the computer aided dispatch (CAD) system to log caller information, incident details, and response data.
•    Dispatching resources: the center dispatches appropriate emergency personnel and units to incidents based on call severity and location.
•    Monitoring and support: telecommunicators monitor field units in real-time, track their locations, and provide them with information and support via radio and mobile data terminals.
•    Public service: in addition to emergency responses, the center handles non-emergency citizen requests and provides public information and assistance. 
- The system was tasked with supporting public safety and 911 services for all of county and its constituents.
- The ability to provide trained and experienced staff to perform installation, implementation, configuration, integration, training, project management, support, and post implementation maintenance support services.
- Actively engaged in the business of providing managed application services for a minimum of five years under its current name and in good standing with a track record of performance and a current client list including similar size, and similar complexity to the county.
- Training needs to be focused based on the following functions:
•    Call-takers: focus on incident intake, data entry, and using menus to assign event codes and priorities. 
•    Field responders (mobile data terminal users): concentrate on receiving dispatched calls, updating unit status, querying databases, and communicating via the mobile terminal. 
•    Supervisors, administrators and super-users: for contractors managing the system, training should cover configuring settings, managing users, and generating reports.
- Functional requirements
1. Geographic information system (GIS) on computer aided dispatch (CAD) application
•    Current updated GIS and mapping CAD @ center primary 
•    Current updated GIS and mapping on CAD @ frank Crowley courts building (FCCB) - back up 
•    To input the locations, phone number 
•    Consistency within shortcut for recognition for streets and highways
•    Ability to add one location multiple ways and still receive the needed information from the address.
•    Link addresses to a master geo-coded file, which allows for mapping of all address locations and have ability to be verified later.
2. Maps
•    Interactive maps (heat maps), have a hot spot map to show high crime areas
•    Link to a map layer using Esri ArcGIS.
3. Records management systems (RMS) and CAD integration
•    Ability to copy information from the county applications adult information systems, records management systems (AIS and RMS) and paste into cad narrative while connected to the agreed and approved virtual desktop infrastructure (VDI) solution. 
•    To order wreckers through CAD RMS and CAD integration 
•    To request or other emergency services through CAD RMS and CAD integration 
•    Ability to store and access additional premise data, including occupancy, elevation (e.g., floor), kind of premise (e.g., residential vs. Commercial), and emergency contact details. 
•    Support systems such as a Geofile database for address verification and a control file for incident and case number assignment 
•    Provide the ability to manage the incident number (a number generated by computer aided dispatch (CAD) either numeric or alphanumeric, each time a call is entered into the CAD system).
4. Body cam and CAD integration, towing and emergency management services (EMS)
•    Axon CAD integration for axon reporting.
•    List other body-cam manufacturers with which system integrates.
5. Data migration and evidence integration
•    Old to new CAD system to all legacy data, with the expectation that the proposers will provide a solution to migrate all legacy data, including all related fields in each case.
•    Able to restore the data from old system. I.e., names and all the details
6. CAD administration
•    Ability to look-up - tows --- vehicle look up function
•    Ability to request (or have it done) password resets and new hire additions and separation of employees from the county 
•    Ability to configure quick keys i.e., Customize your keys
7. CAD application (desktop)
•    Ability to spell check (not automatic) 
•    This application will require 24/7 staffing availability in the service level agreement (SLA) 
•    Multiple screen functionality 
•    Command staff notification of: fatality, shooting and major accident 
•    Article state law enforcement telecommunications system with the drop function 
•    Ability to customize colors and fonts based on user preference 
•    Ability to print call sheets directly from the CAD system.

- Contract Period/Term: 5 years
- Pre-Proposal Meeting Date: January 27, 2026