Integrated Computer Aided Dispatch and Mobile Data System

The Vendor is required to provide for an interoperable computer aided dispatch (CAD) and mobile data system (MDS) with integrated GIS-based mapping capabilities, and various ancillary interfaces to other public safety system(s) in use.
- The overall goals for the procurement of a new system include:
•    Ability to implement and bring live the CAD and mobile applications by the beginning of 2028 
•    Having a true multi-agency, multi-discipline, multi-jurisdictional CAD system 
•    Having a system where CAD and MDS are fully integrated systems and operate on one platform that does not require third party vendor software 
•    Reliability, including maintaining a 99.99% system availability 
•    Improved ease of use with a flexible and customizable product 
•    Expandability to grow with authority needs and change as technology changes 
•    Conversion, integration, or overall availability of key segments of existing data into the new system (via a data conversion process and archival access), to include premise alerts, pre-plans (convert), and call for service data 
•    A forward-thinking company that will grow and change as technology changes 
•    A company that provides excellent support services (as reflected by its customers) 
•    Improvement of the overall level of service to authority citizens and the emergency responders.
- Key functionality and features being sought as part of this procurement include:
•    The ability to share CAD information with various surrounding counties. 
•    Access to alerts, hazards, and notifications across all public safety agencies and all applications. 
•    Alerts must be configurable by type and associated with locations, subjects, and vehicles. 
•    This information must be available to CAD and mobile users of the system. 
•    Mapping must be fully integrated into all applications being sought to ensure consistent validation and presentation of address information and other location data, and must comply with the GIS mapping and ESRI interoperability requirement
•    The ability to see the location of any unit or apparatus on the CAD map at any time.
•    A more modern user interface (UI) that is easier to use and train. 
•    Ability to customize views, filters, and windows and screens. 
•    The elimination of redundant data entry. 
•    A mobile solution that allows for the use of e-citation and mobile accident report submission to the state.