ITS, CAD, and AVL Services

The Vendor is required to provide intelligent transportation systems (ITS), computer aided dispatch (CAD), and automatic vehicle location (AVL) services for include:
- Mobile data terminal (MDT) hardware
•    Battery backup for use when vehicle is turned off
•    Shock and drop resistant
•    Anti-glare screen
•    Adjustable brightness and backlight
- Mobile data terminal (MDT) software
•    Prompt driver for login credentials and odometer reading; odometer reading should be able to be corrected at a later time if necessary
•    View trip detail, manifest, and other screens with minimal interaction
•    Include trip details including but not limited to customer name, pick-up and drop off location, fare to be collected, mobility device(s), time of pick up and drop off, PCA (if indicated), service animal, and children traveling in car seats, etc.
•    No show timer (5 minutes) with the limitation that the driver cannot perform a “no show” outside of the permissible time.
•    Driver verification that all passengers have boarded
•    Driver verification that all fare has been collected
•    Customizable load times based on passenger classifications and information
•    Ability to message passengers, dispatch, or indicate emergent need
•    Notify dispatch of communication issues between the system and MDT
•    Update manifests without driver intervention
•    Prevent driver from manipulating MDT while vehicle is in motion
•    Upon trip completion, remove the trip from the MDT
•    Send and receive custom and canned message from the MDT to dispatch such as; driver off vehicle, driver returned to vehicle, arrival, departure, anticipated late arrival and departure, no-show and cancel request, etc.
•    Audibly and visually alert the driver when a message has been received or their manifest has been updated
•    Calculate dead-head miles and hours
•    Provide turn-by-turn directions and recalculation for detours
•    Prioritize and navigate via curb-side pickup and drop off locations
- Dispatch, passenger and administrative software and interface
•    Populate drivers’ manifests and schedules with the ability to print manifests and retrieve manifests at least 30 days post-completion
•    Send driver manifest and updates to appropriate MDT
•    Send and receive messages to drivers’ MDT
•    Manual override of manifest by dispatch and administration
•    Schedule and auto-schedule recurring trips (including multiple variations of recurring trip)
•    Log passenger data (i.e. Age, certification, ride history, no-show, cancellation, payment status, etc.)
•    Maintain frequently booked locations as favorites, preferably by name
•    Calculate fares based on multiple factors (i.e. Zones, age, distance, promotion, origin and destination, etc.) including multiple fare types or classifications within one trip
•    Ability to limit access within administrative functions (i.e. User roles)
•    Ability to administratively modify, add, or remove zones or service areas
•    Ability to administratively modify, add, or remove fare types, discounts, promotions, passes, issue refunds, trips credits, etc.
•    Customer-facing, white label application available on apple and google branded for ride county for booking, paying, and completing trips, including the ability to rate the ride or provide feedback after the trip
•    Customer-facing website, or integration into existing ridecalhoun.org, for booking, paying, and completing trips, including the ability to rate the ride or provide feedback after the trip
•    Track, record, and report data that meets national transit database (NTD) requirements in an exportable format such as excel. 
•    Data must differentiate paratransit from demand-response and on-demand trips.
•    Monitor, in real time, GPS position and speed of vehicles on a single map including vehicle number, speed, heading, load, route and service assigned and schedule adherence
•    Log all actions with time stamp, username, and action taken (i.e. booked by, canceled by, sent by, etc.)
•    Allow at least 15 user accounts for dispatch and administration
•    Cloud-based with a 99% uptime or greater
•    Meets all ADA accessibility requirements
•    Available in English and Spanish
•    Ability to assign trips to third party providers
•    Ability for a single organization to manage multiple users (i.e. Social workers, case managers, educators, employers)
•    Ability to customize and adjust load times based on passenger factors (i.e. Wheelchair, car seat, etc.)
•    Ability to indicate passenger types (child, senior, student, etc.)