Computer Aided Dispatch System Replacement

The Vendor is required to provide computer aided dispatch (CAD) system is expected to allow the town and its partners to achieve the following strategic objectives:
• Eliminate redundant and time-consuming call-taking processes, optimizing operational effectiveness.
• Improve the delivery of emergency services to the public.
• Support improved decision-making through increased data availability, quality, and accuracy shared electronically between town 9-1-1 and its partners.
• Leverage modern technology to support this life-critical emergency communications and first-response operational landscape with a robust, resilient platform that can evolve and scale to meet future growth.
• Leverage modern technology to support this life-critical emergency communications and first-response operational landscape with a robust, resilient platform that can evolve and scale to meet future growth.
• The system will accomplish this by prioritizing:
• Resilience and cloud optimization: utilizing cloud-based functionality and infrastructural redundancy to eliminate single points of failure and minimize business disruptions.
• Mobility: supporting secure remote access so authorized personnel can operate with no degradation to user capability from off-site locations or mobile command posts.
• Regionalized interoperability: providing a flexible infrastructure that adapts to the unique needs of multiple municipalities and fosters seamless cross-agency data sharing.