Travel Security Risk Management Services

The vendor is required to provide to assess and potentially engage one or several partners who can support our travel security framework.
- To streamline support across travel security, medical assistance and evacuation capabilities, as well as digital platforms.
• Mission travel security on-site support and journey management
• Mission travel medical assistance and evacuation services, 
• Platform for risk intelligence and forecasting, and
• Platform for traveler tracking, dynamic and customizable alerts.
- Mission travel security on-site support and journey management
1. Journey and travel risk management
• Country region and city specific risk assessments, establishment and implementation of tailored security protocols for all ground movements.
• Pre-trip briefings for travelers to high and extreme risk destinations, including local threats and safety recommendations.
• Real-time monitoring and alert services during travel embedded in a robust communication protocol.
2. On-the-ground security support
• Implement and operate robust on-the-ground security support protocol and detailed itinerary.
• Appointment of security coordinator on-site for all supported missions with appropriate level of expertise and local knowledge.
• Daily mandatory morning security briefings and on-going coordination with city travelers.
• Continuing assessments of planned itinerary and agenda.
• Deployment of appropriate physical security measures for city staff including but not limited to appropriately trained and experienced staffing, vehicles, means of communication, and further equipment as deemed appropriate or necessary.
• Implement a robust communication protocol in collaboration with designated city operations team, including regular updates and check-ins as required.
• Advice on access controls, safe and vetted accommodation, and emergency response protocols.
• Direct support and liaison with local authorities and embassies as needed.
3. Crisis and incident response
• 24/7 on-call support by emergency response team for the duration of city travelers being in-country for emerging threats potentially affecting the security or well-being of city travelers, such as but not limited to political unrest, conflict, acts of terrorism, health emergencies, or natural disasters.
• Rapid response protocol including situation assessments and clear action recommendations.
4. Strategic advisory services
• Risk mitigation plans for travelers for each mission to high or extreme risk countries, regions, or cities.
• Written briefings for leadership on global risk trends, mission-specific contexts, or specific country- or regional profiles on request.
• Online or face-to-face training modules to raise security and medical awareness.
5. Reporting and continuous improvement
• Quarterly service reports summarizing activities (e.g., briefings delivered, incidents supported).
• Insights and recommendations to enhance future security planning.
• We welcome all suggestions for a digital solution, englobing lot 1 requirements from request to implementation to reporting. 
6. Information sharing and account management
• Centralized point of contact: a dedicated contact for city operations to address high-level topics.
• Escalation point: a designated point for escalating issues.
• Coordination requests and in-country activities: management of coordination requests and activities within the country.
• Centralized contracting, invoicing, and accounting: streamlined processes for contracting, invoicing, and accounting.
- Mission travel medical assistance and evacuation support
1. 24/7 medical and emergency support
• Round-the-clock access to medical advice, and emergency coordination.
• Immediate response and support for medical and security emergencies, including qualified assessment, suggested course of action, evacuation and repatriation.
• Detail in-house and outsourced capabilities.
2. Medical case management
• Ongoing support by emergency response team and oversight of medical incidents affecting travelers.
• Provision of detailed case logs, incident summaries, and post-incident lessons learned
• Coordination with local healthcare providers, internal medical teams, and city insurers as required.
• Coordination of logistics, travel arrangements, accommodation as required.
3. Health risk advisory services
• Integrated support for medical and health-related travel risks, in coordination with broader travel security strategies.
• Personalized and automated guidance on health risks in destination countries, including vaccination requirements, local disease prevalence, and outbreak alerts.
• Information about health care standards in different countries
• Recommended and required vaccinations
o Routine vaccinations
o Malaria prevention including advice to avoid this disease and infected areas
• Health threats
• Food and water safety
- Platform for risk intelligence and forecasting
• Real-time and dynamic risk intelligence and threat monitoring with information routed to the designated operations team members.
• Disruption forecasting and event detection related to natural disasters, political unrest, health crises, and other travel-related risks, with centralized delivery of alerts and insights.
• Regional and national stability assessments with regularly updated insights worldwide, shared directly with designated recipients.
• Geopolitical risk evaluation, with findings disseminated to the relevant operations team personnel.
• Data filtering and analysis to support decision-making, including dashboards for tracking emerging threats, accessible to authorized users.
• Dynamic and localized alerts sent to the travel security function and approved team members.
• Verified intelligence and expert analysis distributed through a centralized communication channel.
• Human and ai-driven insights and customizable reports with both automated alerts and expert commentary, shared with the designated central recipients.
- Platform for traveler tracking, dynamic and customizable alerts
• Integration with existing systems such as GDS (Amadeus) and internal travel systems to ensure seamless traveler coverage and monitoring.
• Real-time traveler tracking via GPS-enabled platform or application.
• Multi-channel crisis communication, including email, SMS, and push notifications.
• Pre-travel risk assessment.
• Personalized alerts and guidance based on travel itinerary, location, and role.
• Smartphone application, including offline functionality for remote locations.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 07, 2025