Security Management Tool and Data Retention

The Vendor is required to provide both on-site and county cloud backup solutions, on-site and cloud-based recovery/restoration services as well as on-site and cloud-based virtualization services (keep operating even if servers go down) in which the cloud backup data centers are in the country with 24/7/365 country based technical support.
- 36TB of total onsite backup capacity of which 18TB will be usable. 
- The remaining 18TB of the total capacity is required and will be reserved for virtualization services as needed.
- The Provider will physically install the new device and will copy existing backup from current Datto device to the new Datto device and remove existing back up software and VSS writers from machines to be backed up. 
- Install Shadow snap agent on machines to be backed up.
- The provider will physically configure the new device for onsite backup and Datto Cloud Backup.
- These virtualization services will be provided via the onsite backup device installed, managed and supported by the provider, as well as via the provider’s cloud-based virtual server environment; whichever is deemed most appropriate to initiate at the time of the outage.
- The provider will make changes to the backup hardware or software and/or reconfigure backup jobs, as necessary, to support the county.
- The provider will also provide a retention threshold for data on the onsite back device compromised of no less than one (1) years’ worth of retroactive data backup.
- The provider will provide restore and recovery services in the event data is accidentally deleted, lost, or corrupted. 
- Restore and recovery services are dependent on the general health of hardware and software used to backup data and is therefore completed using best efforts and not guaranteed.
- Restore and recovery services are limited to the data repositories included in the scope of the agreement between the provider and county office and the granularity, recovery point and recovery time are subject to the functionality of backup technologies used.
- This will include:
• Image-based recovery/restoration
• Cloud-based recovery/restoration
• Appliance-based virtual server spin-up
• Cloud-based virtual server spin-up
- By default, full data backups will be completed once a week and incremental or differential data backups will be completed each night.
- Once restoration and recovery services have been completed and concluded by the provider, the offsite backup data shall once again be maintained as immutable and inaccessible to any and all parties.
- Contract Period/Term: 2 years