Security Services

The vendor is required to provide 24/7 unarmed security services at the char’s campus, specifically monitoring access control, video surveillance, and intrusion detection.
- Security services will cover the entire campus, excluding the triplex housing units.
- Service hours
•    Provide security services on a continuous basis, twenty-four (24) hours per day, seven (7) days per week, including all statutory holidays.
- Requirement
1. Daily tasks
•    Security patrols: conduct exterior campus patrols and interior main research building (MRB) and field maintenance building (FMB) inspections, ensuring the security of all the building access points. 
•    Building access control: unlock and lock all designated building exterior doors (fewer triplex units) in accordance with the schedule (to be provided by polar); 
•    Campus surveillance: monitor security television cameras and footage for any suspicious activity or security breaches. 
•    Keys and passes: issue and receive and secure triplex unit keys for arriving and departing visitors. collect and securely store temporary access passes returned by departing visitors at the front security desk
•    Security log: complete and update the daily security log, documenting all activities, patrols, incidents, and any security-related events throughout the day. 
•    Ensure all entries are accurate, clear, and completed in a timely manner. 
•    Handover: conduct a thorough handover, including the transfer of keys and access cards, as well as a review of the daily log and incident reports (if applicable).
•    Visitor assistance and information services: provide general information resources to polar employees, visiting researchers and scientists, and members of the general public attending the char’s campus in the public space of the MRB 
•    Customer service: provide excellent customer service by promptly addressing inquiries, assisting visitors, and ensuring a positive experience for all polar employees, researchers, and guests at the char’s campus. 
•    Ensure professionalism, courtesy, and responsiveness in all interactions.
2. Weekly task
•    Completed daily patrol logs and incident reports (if applicable) for the previous week (Monday to Sunday) must be submitted to chars’ operations and logistics for review and signature no later than 11:00 am each Monday. 
•    If Monday is a holiday, the log must be submitted on the next business day.

- Contract Period/Term: 2 years