Access a Bus Transit on Demand Complete System

The Vendor is required to provide for the provision, implementation, and ongoing support of a paratransit software system.
- This software will support scheduling, dispatch, rider booking, eligibility management, reporting, and integration with fixed-route services to improve efficiency and enhance customer experience for accessible transit riders.
- Modern software solution that is:
•    Cloud-based, scalable, and secure
•    Intuitive for staff and riders
•    Capable of integration with CUBIC smart fare collection, Geotab AVL/GPS, and capable of future expansion to provide fixed-route system integration.
•    Equipped with strong reporting, auditing, and compliance features.
- System will involve a multi-functional software system that provides the following:
•    Improve scheduling and dispatch efficiency
•    Enhance rider experience (booking flexibility, notifications, trip reliability)
•    Provide self-service options via web and mobile applications
•    Ensure compliance with accessibility standards and municipal/provincial regulations
•    Enable robust data reporting for planning and performance management
•    Integrate seamlessly with existing board technology ecosystem
- Core Requirements
1. Scheduling & Dispatch
•    Automated and manual trip scheduling
•    Real-time dispatch adjustments
•    Optimization algorithms for shared rides
2. Rider Booking & Communication
•    Phone-based bookings
•    Web and mobile app self-service portals
•    Automated notifications (SMS, email, voice)
•    Trip reminders and cancellation management
3. Eligibility & Rider Management
•    Rider profiles and eligibility tracking
•    Trip history and ride limits (if applicable)
•    Secure data management and privacy compliance
4. Reporting & Analytics
•    Standard operational and financial reporting
•    Customizable dashboards
•    Export capabilities (Excel, CSV, API)
5. Integration
•    Fixed-route scheduling systems
•    CUBIC Fare collection
•    Geotab AVL/GPS fleet tracking systems
6. Administration & Security
•    Cloud hosting with uptime SLA
•    Role-based access control
•    Data backup and recovery plans
•    Compliance with state privacy and data standards (PIPEDA, provincial rules)

- Questions/Inquires Deadline: September 25, 2025