Security and Alarm Services

The Vendor is required to provide monthly monitoring and annual inspections of security alarm systems, including internet and cellular communicators (the systems).
- Provide routine and emergency maintenance and repairs to the systems when requested by the department in a reliable and timely manner, to ensure the proper functioning of the systems.
- Monitoring Services
•    Provide 24hours per day/7 days per week, and 365 days per year monitoring of alarm systems for the entire span of the facility by trained personnel.
•    Provide monthly cellular monitoring.
•    Utilize a central station monitoring service that meets the standards set forth by the electronic security association (ESA).
•    Provide immediate notification to local law enforcement in the event of an alarm trigger
- System Design and Configuration
•    Design an integrated security system that includes intrusion detection, access control, and alarm notifications.
•    Ensure compatibility with existing department systems and infrastructure.
•    Burglar alarm/ burglar alarm system - an alarm, alarm system or portion of such an alarm or system that meets ANSI/SIA cp-01 standards and is intended to detect or warn of an intrusion or other emergency in a structure.
- Installation Requirements
•    Provide detailed plans and layout for installations across department.
•    Gain necessary permissions and comply with local building codes.
- Customer Support
•    Provide access to customer service representatives knowledgeable about the installed systems and capable of resolving issues efficiently.
•    Conduct periodic reviews with department management to ensure satisfaction with services rendered
- Service Delivery
•    All services must be scheduled with minimal disruption to department operations.
•    Communication regarding the progress of services and installations must be frequent and transparent.
- Maintenance and Support
•    Conduct regular maintenance and testing of all equipment, as per the manufacturer’s specifications during the facility regular business hours.
•    Offer responsive support services for system issues, including a dedicated service line during business and off-hours.
•    Provide training for department staff on system usage and emergency protocols.

- Contract Period/Term: 3 years