Security Services

The vendor is required to provide security services for professional, reliable, and responsive security services, while ensuring the safety and security of staff, clients, visitors, and property.
- General security duties
•    Maintain an unarmed visible security presence during designated hours. 
•    Monitor entrances, exits, common areas, and outside perimeter to deter unauthorized activity. 
•    Conduct regular patrols of the interior and exterior premises. 
•    Monitor cameras. 
•    The state will identify an onsite coordinator who will be the primary contact for the security personnel. 
•    Contact information such as name, phone number, and email for the onsite coordinator will be provided along with information of other agency contacts. 
•    The state will provide a summary of services that are provided by each agency within the building, and who the agency contacts are.
•    The key points and patrol areas will be identified by the onsite coordinator and may be changed over time as necessary. 
•    Daily closing procedures for checking restrooms, lobbies, doors being locked, etc. will be developed to ensure the facility is secure at the end of business hours. 
•    Respond promptly to incidents, disturbances, or emergencies.
•    Document and report all security-related incidents in a timely and accurate manner. 
•    The state will provide keys and key fobs as necessary for access to the property, and space for equipment, personal items, and to perform administrative functions.
- Access control
•    Enforce access control procedures for staff, visitors, and vendors.
•    Verify identification and issue visitor badges as required.
•    Monitor and manage entry points to prevent unauthorized access.
- Emergency response
•    Act as the first responder to on-site emergencies, including medical, fire, or safety incidents.
•    Coordinate with local law enforcement, fire, and emergency medical services as needed.
•    Assist in evacuation procedures and emergency drills.
- Customer service
•    Provide courteous and professional assistance to clients and visitors.
•    Offer directions and general information about the facility when appropriate.
•    De-escalate conflicts using non-violent crisis intervention techniques.
•    State staff will be informed about non-routine problems and develop common standards for the appropriate atmosphere in the building.
- Reporting and documentation
•    Maintain detailed daily activity logs and incident reports
•    Report any broken or malfunctioning equipment and safety issues to the onsite coordinator and note them in the daily activity log. 
•    Participate in periodic security reviews and audits as requested.
- Staffing, scheduling, and supervision
•    Describe resources available to perform the work 
•    The state may request after hours and on-call security as needed. 
•    Escort service will be provided to staff in the parking lot as requested. 
•    The security personnel may be provided with communication devices as necessary for communicating with the state two-way radio. 
•    It is required that they will carry a cell phone, provided by the security company, for immediate response as needed, and this phone number will be provided to the state. 
•    Provide trained and licensed security personnel who meet all applicable state and local requirements. 
•    Ability to provide trained, uniformed, and professional security personnel who have passed background checks and drug screenings.
•    Methods to vet and background check should be included in the proposal.
•    Security personnel will be required to participate in state provided confidentiality training. 
•    Maintain a backup staffing plan to ensure continuity of services.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 14, 2025