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A government agency in Ohio issued “Lenel and Milestone Video Systems Maintenance and Repair Services” (RFP). Solicitation CAM-0460 closed on October 14, 2025. Eligibility: Only for USA Organization.
The vendor is required to provide maintenance and repair to the Lenel and milestone video system.
a. Remedial maintenance
• Phone support for non-emergency remediation of issues.
• Include software and hardware issues.
• Needed a site visit may be required if the issue is beyond phone support.
• Response time for remedial maintenance will be Monday through Friday (excluding holidays) between the hours of 8:00 am and 5:00 pm and call back should be returned within 24 hours.
b. Emergency support
• Emergency on call service to be provided 24-hours per day 365 days a year.
• Call back within 30 minutes.
• For critical emergencies: two-hour on-site response time.
c. Keeping records of the inspections and testing and reporting the results to the facility contact person on the day of completion of work.
d. Preventative maintenance
• Application of software updates as needed.
• Various configuration changes.
• Review of logs to identify issues.
• Assistance with purchasing Lenel and related products: recommendations, product numbers, etc.
e. Cancellation:
• Contract may be cancelled by either party with 30 day written notice.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: October 10, 2025
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CAM-0460) closed on October 14, 2025. See similar open RFPs below.
A government agency in Ohio. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 2 years.
Questions and inquiries must be submitted by October 10, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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