Security Services

The vendor required to provide onsite security services through trained and licensed security personnel.
- Security services include patrolling, monitoring, communication, and reporting.
- Security personnel requirements:
•    Valid state security guard license issued under the security services and investigators act. 
•    Current first aid and CPR and AED certification. 
•    Training in workplace violence awareness, conflict resolution, and emergency response procedures.
- General patrol duties
•    Provide professional security patrol services throughout the facilities or service location to ensure the safety and security of patrons, staff, and property. 
•    Patrols shall be performed in a proactive and visible manner, focusing on prevention, observation, and timely response to incidents.
- City supplied equipment
•    The city will supply the security personnel with a portable radio and a key fob and access card for entry into designated rooms and facilities at the start of their shift. 
•    Security personnel are responsible for:
o    Returning or exchanging malfunctioning equipment with guest services to ensure continuous operability;
o    Returning of the equipment at the end of the shift.
o    Returning or exchanging malfunctioning equipment with guest services to ensure continuous operability; 
o    Returning of the equipment at the end of the shift.
- Communication and check-ins
•    Start of shift: security personnel shall check in with guest services at the start of each shift to receive briefings, a radio, and any site-specific updates. 
•    Hourly check-ins: security shall check in with guest services at least once every hour during the shift, either in person or via radio, to report status and receive instructions. 
•    End of shift: security shall provide a verbal summary and written shift report to guest services, noting any incidents, observations, or issues.
- Response and incident management
•    Response time: security personnel should respond to any reported incident or call for assistance within 3 minutes of notification when on-site. 
•    Coordination with facility staff: security personnel shall follow all established facility procedures and directions provided by facility supervisor or designate during routine operations, incidents and emergencies. 
•    Incident reporting: all incidents involving safety, security, or property damage shall be documented in an incident report and submitted to the facility supervisor or designate within 24 hours of occurrence. 
•    Radio communication: radios must be tested and operational at all times during the shift; loss of communication shall be reported immediately.
- Professional conduct and facility access
•    Uniform and identification: security personnel shall wear a professional uniform with identification visible at all times. 
•    Professional conduct: security personnel shall maintain professional conduct at all times, including proactive engagement with patrons and staff. 
•    Breaks: scheduled breaks shall be taken only in the designated staff area (upper-level staff room) to ensure continuous patrol coverage. 
•    Access management: security personnel shall manage facility access only in accordance with city instructions and shall not grant entry to unauthorized individuals.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: November 28, 2025