Security Access Professional Services

The Vendor is required to provide software and hardware maintenance, repair, and replacement services Vykon security access systems across multiple facilities, public safety buildings, and park locations.
- System Maintenance & Support
•    At the request of the city, the awarded contractor must also ensure regular updates and maintenance services for all installed systems. 
•    These services should be performed in accordance with the city’s standards and protocols while ensuring minimal disruption to the daily operations of the various facilities.
•    Troubleshoot and resolve system faults, alarms, and connectivity issues.
•    Coordinate and apply software patches and updates for all related devices, equipment, and servers in collaboration with the city ifs representative.
- Repair & Replacement Services
•    Diagnose and repair faulty components, including controllers, readers, door hardware, intercom systems, cables, and related devices.
•    Replace defective parts using city-provided equipment, unless otherwise authorized by the city ifs representative to include additional parts in the quote.
•    Provide emergency response services for critical access or communication failures.
- Personnel & Equipment Requirements
•    Furnish all necessary personnel, tools, materials, and transportation to perform the required services.
•    Ensure that all technicians assigned to the project are qualified, trained, and manufacturer certified for the Vykon enterprise Security. 

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: November 21, 2025