Security Services

The Vendor is required to provide licensed security service companies with trained, uniformed, unarmed security guards/officers to perform security services for various departments and locations within the city.
- Communication: All security personnel shall be able to communicate orally, read, and write, in English. Bilingual security personnel may be requested for specific events or assignments, as needed.
- Customer Service: All security personnel shall demonstrate a commitment to be courteous, helpful, attentive, and alert while on duty. Security personnel shall be trained and experienced in building and event security, customer service, and handling difficult and escalated situations. The City reserves the right to require immediate removal of any security personnel deemed unfit for service. The Vendor must have appropriate staffing resources to be able to provide a qualified replacement within twenty-four (24) hours.
- Uniforms: All security personnel shall maintain a professional appearance and demeanor, be properly uniformed for the assignments, and display an identification badge at all times. A minimum of three [3] photos showing proposed security personnel uniforms are required with response. The awarded vendor shall be responsible for issuing company branded identification badges.
- Management: The Vendor shall provide appropriate management and supervision for all assigned security personnel and shall be solely responsible for enforcing company policies, including any disciplinary action for personnel not in compliance with the Vendor or City standards.
- Equipment: The Vendor shall provide all necessary equipment to security personnel, including but not limited to a cell phone or radio. For City events, a City radio may be issued to the on–site manager as needed. Security personnel are strictly prohibited from carrying any weapons, including but not limited to firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or liquid.
- Security personnel should be trained to remain calm and professional when encountering an individual openly carrying a firearm at any city facility or event and understand the law and city policy regarding firearms.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 20, 2025