Security Services

The vendor required to provide security services for an outdoor sheltering area within the city.
•    Promote a safe, calm, and respectful environment for individuals accessing the sheltering area. 
•    Provide supportive access control to ensure only eligible individuals enter the space. 
•    Help maintain a secure site for clients, staff, neigh-bours, and the surrounding community. 
•    Support city operations by responding appropriately to situations in a manner consistent with dignity, respect, and harm-reduction principles. 
•    Support city operations with comprehensive incident reporting and trend analysis.
- Objectives
•    Maintain a safe and secure environment for individuals experiencing homelessness or sheltering outdoors. 
•    Implement access control identify and respond to safety risks using de-escalation, observation, and early-intervention techniques. 
•    Work collaboratively with city staff, social-service providers, and emergency responders. 
•    Provide timely communication and incident documentation.
- Access control and site monitoring
•    Monitor entry points and ensure access is limited to individuals eligible to use the sheltering area. 
•    Conduct regular, non-confrontational site patrols to ensure safety and compliance with site expectations. 
•    Maintain awareness of potential risks and take proactive steps to prevent escalation. 
•    Ensure sleeping areas, support spaces, and walkways remain safe and unobstructed. 
•    Support orderly use of shared facilities (washrooms, warming structures if applicable) and other activities on the property, coordinated and executed by the city or its partners, that are implemented to support outdoor sheltering.
- Engagement
•    Interact with shelter users and people experiencing homelessness or substance use disorders respectfully, using empathetic communication. 
•    Apply trauma-informed practices, harm-reduction principles, and culturally safe approaches. 
•    Use de-escalation techniques as a primary intervention strategy, minimizing force and confrontation.
- Incident response and reporting
•    Respond promptly and appropriately to safety concerns, disturbances, or emergencies. 
•    Contact emergency services when required and support responders on-site. 
•    Document all notable incidents in a city-approved format within required timelines. 
•    Provide daily activity summaries and escalate urgent matters immediately.
- Community and neigh-bour-hood interface
•    Maintain a professional presence that supports positive community relations. 
•    Monitor the perimeter for safety risks, including interactions with the surrounding neigh-bour-hood. 
•    Notify city staff of recurring issues or emerging trends.