District-Wide Security and Critical Systems Monitoring Services

The Vendor is required to provide to gather information from qualified security service providers capable of delivering comprehensive, district-wide monitoring and support services across multiple school and administrative facilities.
- The District seeks information regarding vendor capabilities related to:
•    Multi-site intrusion and fire alarm monitoring
•    Critical systems and environmental monitoring
•    System takeover and transition services
•    Maintenance and service response
•    Cybersecurity and data governance
•    Contract structure and risk allocation
- Multi-Site Monitoring Services
•    24/7 central station monitoring
•    Burglar alarm monitoring
•    Fire alarm monitoring
•    Cellular and IP backup communications
•    Supervisory and trouble signal monitoring
•    Power failure and communication loss monitoring
- Critical Systems & Environmental Monitoring
•    Boiler alarms and failure alerts
•    Walk-in refrigerator and freezer temperature alerts
•    Mechanical room supervisory alarms
•    Motion detection sensors
•    Glass break detection sensors
•    Hallway and classroom intrusion sensors
•    Door position and access status
•    Tamper signals
•    Building system trouble signals
- System Takeover & Transition Services
•    Replacement of existing cellular communicators
•    Panel zone download and programming verification
•    Identification and documentation of active devices
•    Device mapping to building diagrams
•    Full system walk-testing
•    Written deficiency and action-item reporting
•    AHJ coordination
•    Permit acquisition process
•    Low-voltage licensing credentials
- Maintenance & Service
•    Preventive maintenance programs
•    Warranty structure (minimum duration required)
•    Emergency service response time (after-hours)
•    On-site technician dispatch times
•    Spare parts availability
•    Service level agreements (SLAs)
•    Technician background check procedures for personnel entering K–12 facilities
- Monitoring & Dispatch Protocols
•    Alarm handling workflow
•    Customer notification process
•    Emergency responder notification process
•    Escalation matrix
•    False alarm mitigation process
•    Guard response capabilities (if offered)
•    Reporting frequency and format
- Cybersecurity & Data Governance
•    Encryption standards (AES-256 or equivalent required for data in transit and at rest)
•    Data ownership structure
•    Data retention period
•    Data storage location
•    Third-party data access policies
•    SOC 2 Type II or equivalent certification
•    CJIS compliance (if applicable)
•    Protection against unauthorized access
•    Breach notification procedures
- Equipment Ownership & Technology
•    Equipment ownership during term
•    Equipment ownership at end of term
•    Upgrade cycles
•    Compatibility with existing fire panels
•    Compatibility with legacy intrusion systems
•    Open-platform vs proprietary systems