Security Services

The Vendor is required to provide security services at multiple transit facilities and onboard transit vehicles.
- Provide services that are managed and carried out by licensed, trained, professional security personnel who are competent, reliable, customer-oriented, and transit-oriented.
- Security personnel will work cooperatively to protect agency assets, enhance public and employee safety, and maintain an orderly atmosphere conducive to agency requirements through observation, engagement, and reporting of issues that may arise.
- Emergency procedures, including contact lists, reporting requirements, and general procedures for reacting to specific emergencies, such as fires, active shooters, bomb threats, et cetera.
- Procedures for patrols, camera monitoring, daily activity reports, periodic check-ins with supervisory personnel, and any other measures as necessary to ensure complete security coverage of assigned Sites
- Dress and grooming standards, including a description of the approved uniform and any other approved garments or equipment, and general standards for cleanliness and appearance.
- Hiring procedures, including qualifications, selection criteria, background screening, and pre-employment drug screening.
- Disciplinary procedures, including a probationary period of not less than 3 months, progressive discipline policy, attendance policy, procedures for investigation of potential misconduct, and provisions for immediate termination under severe circumstances, such as drug and alcohol violations, unauthorized use of force, sleeping on duty, et cetera.
- Photographs and diagrams of each Site.
- Observe, proactively engage, and report any unusual incidents or hazardous conditions.
- Maintain accurate records reflecting activities performed for each shift in accordance with the policies for the Site.