Library Security Services

The Vendor is required to provide for security guard services at the library.
- Security officers are expected to act with a consistent, high degree of professionalism to provide a safe and secure environment; an environment that is welcoming where library patrons are able to use library services freely, and where no one is allowed to interfere with another’s use of library services.
 - Mentally alert and capable of making decisions in accordance with rules, regulations and policies.
- Able to observe behaviors, record and report details thoroughly and accurately according to the requirements of agency.
- Able to remain in a standing or sitting position for extended periods of time and be able to travel on foot across rough, uneven surfaces.
- Computer literate, able to read, interpret, and implement written instructions/Post Orders, understand and follow oral instructions, and act in accordance with specialized training and requirements.
- Physically capable of performing foot patrols at minimum once per hour and remaining vigilant and active while on duty.
- Maintain a level of physical fitness necessary to climb stairs and lift and/or move objects weighing up to 50 pounds.
- Fluent in English and able to communicate with the general public in a face-to-face setting by telephone/ smartphone. Fluency in Spanish is a plus.
- refrain from standing near or behind library service points, engaging patrons and staff in lengthy conversations of a social nature, or conducting personal business in public areas. Officers shall attend training or suspension appeal hearing appearances requested by the library administration.
- Greet and develop rapport with library patrons, especially those who may exhibit disruptive behaviors with the purpose of preventing disruptive incidents whenever possible, or to quickly respond to and minimize incidents when they do occur.
- Conduct frequent patrols throughout the facility interior and outside perimeter. On each patrol, make verbal or visual contact with staff on each floor at the public services desks, check all public restrooms, and make verbal or visual contact with staff in the Teen Space, and the business offices on the second floor.
- Consistently enforce library rules and policies following library guidelines for issuing warnings and suspensions to patrons who refuse to comply with the library rules, staff instructions, and other policies.
- Proactively engage with substance-impaired individuals, directing them out of the library and/or to appropriate services as needed.
- Document all incidents, interactions and suspensions daily using PITS (Patron Incident Tracking System) per PITS protocols.
- Promptly respond to staff requests for assistance with incidents or disruptive behavior from patrons.