Security Systems Support Services

The Vendor is required to provide security systems support services to ongoing support, troubleshooting, maintenance, and consulting for security and safety systems across water treatment facilities.
1. Access control system
• Evaluate the current access control system architecture, including servers, panels, card readers, and associated network infrastructure
• Identify deficiencies, obsolescence risks, and cybersecurity vulnerabilities
• Design and recommend upgrades or full replacement of:
o Card access control servers
o Field hardware (readers, panels, controllers, door hardware interfaces)
o System architecture and redundancy improvements
• Provide migration strategy minimizing downtime and maintaining facility security
2. Video surveillance system
• Assess existing video system servers, cameras, storage, and network performance
• Identify gaps in coverage, image quality, retention, and reliability
• Design and recommend upgrades or replacement of:
o Video management servers
o Camera systems (fixed, PTZ, specialty cameras as needed)
o Storage solutions and retention capabilities
• Provide recommendations for system scalability and integration with access control
3. System integration and optimization
• Evaluate integration between access control and video systems
• Recommend improvements for centralized monitoring and incident response
• Ensure compatibility with existing plant IT/OT infrastructure
4. Documentation and deliverables
• Provide a comprehensive assessment report including:
o Existing system condition and risks
o Recommended upgrades and alternatives
o Budgetary cost estimates
o Implementation roadmap and phasing plan
• Provide conceptual design drawings and system architecture diagrams.