Armed Security Guard Services

The Vendor is required to provide armed security guards shall be required to provide general information to clients, maintain order, and ensure the safety and security of persons and property.
- Armed security guards may be required to respond to security incidents, deter criminal activity through visible presence, and take appropriate enforcement action consistent with applicable law and established use-of-force policies.
- Armed security guards shall interact with the public in a courteous, professional, and controlled manner.
- Guards must demonstrate sound judgement, emotional stability, and the ability to remain calm under stress, particularly during high-rick or emergency situations.
- Personnel must be capable of addressing public concerns, de-escalating conflicts, and managing minor public relations matters during emergencies while maintaining command presence appropriate to an armed role.
- Armed security guards shall direct passengers during the boarding and alighting of vehicles.
- Guards shall ensure passengers remain within designated waiting areas unless actively boarding or exiting a vehicle.
- Guards shall also ensure that no passenger enters a vehicle unless the driver is present and on board.
- Guards shall monitor passenger movement and take appropriate action to maintain safety, order, and compliance with these requirements.