Security Guard Services

The Vendor is required to provide personnel provided by the vendor must be certified security guards.
- Responsible for recruiting qualified staff, reporting to University Police (UPD) Patrol Captain (or designee) for purposes of contract oversight, organizing staff meetings/training, and serving as the shift rover in the absence of the shift supervisor. In general, this individual is the primary contact for the University in regards to the day to day implementation.
- Provide a shift supervisor that will provide supervision for employees of the Vendor in the absence of the site manager, and the Vendor shall provide an adequate number of employees to provide sufficient coverage for all expectations
- This person shall be responsible for covering lunch breaks, ensuring that staff members are following policies provided by UPD, and should serve as a resource to staff for questions regarding desk operations procedures including emergency maintenance, the loaner key program, and crisis response. Additionally the Shift Supervisor must be available to cover desk locations if the Security Guard(s) needs to temporarily leave the desk location.
- Unescorted guests, pizza vendors, etc., must not be allowed access to the lobby or building, beyond the front desk location.
- Students must always be asked for identification whenever entering the building, including residents.
- Guests who are accompanied by a resident student, must be logged in at the primary desk through the computerized system and an identification card must be scanned to capture the identification of all guests.
- Policy Enforcement: Violations must be confronted and documented for UPD and HRL staff to use in follow-up response.
- Monitor Security Systems: Each building is equipped with an electronic door access system and a central fire alarm system. Vendor staff must be alert to the system alarms and take steps to immediately identify and rectify problems as they occur.
- Service, Information and Referral: Vendor must provide information and service to residents and their guests, which may include:
• Providing campus telephone numbers;
• Providing assistance contacting staff on duty;
• Clarifying campus policies;
• Requesting maintenance or cleaning services;
• Issuing out equipment from the primary desk;
• Issuing out loaner keys for lock-outs; and
• Handling the return of equipment and loaner keys.
- Academic Year: Coverage will be required seven (7) days a week at eleven (11) desk locations. The hours of shift coverage are 12:00 a.m. – 8:00 a.m. for all desk locations, unless otherwise advised by HRL at least seven (7) days prior to the start date. Please note that the University has a new dorm under construction that will require one (1) additional guards for the fall 2027 semester.

- Site Visit Date: May 27, 2026