Administrative Fair Hearings Case Management Solution

The Vendor is required to provide to build a cloud-based, low-code SaaS platform with Artificial Intelligence, automation, top-tier security and compliance, and a cost-effective case management solution to manage its administrative fair hearings as required in Statutes.
- Looking to modernize its administrative fair hearing process to address inefficiencies, improve usability, and reduce manual work. 
- Our core processes include case intake, party entry, review, scheduling, continuance requests, hearings, written comments, record holds, and case suspensions, subpoena requests, failure to appear notices, case dismissal, recommended decisions, final review, case closure, and 10-day modified order process, reopen cases, reconsideration, and appeals to district court.
- Key objectives and outcomes include: 
•    Workflow Automation: Automate scheduling hearings, assigning tasks, and generating notices 
•    Document Management: Centralize all documents in one system
•    User Experience: Improve usability with simple, intuitive forms for internal users and external constituents
•    Reporting and Metrics: Automate manual reporting currently done in Excel 
•    Integration and Data: Enable integrations with existing systems, provide accessibility to archived data, and 
•    Security and Compliance: Protect sensitive client data with country-based servers and adhere to strict access controls for all users.
- The Solution should include an operating configuration consisting of multiple environments (e.g., Development, Testing, Training, and Production). 
- The Solution must be designed with a flexible and scalable operating configuration to accommodate the diverse needs of various case types. 
- It should support customizable workflows, case types, and user roles, allowing the Solution to be tailored to statutory authority, laws, policies, and procedures without extensive reprogramming. 
- The Solution must offer configurable settings for calendars, hearing types, case milestones, notifications, and deadlines, enabling each user to manage their specific caseload and operational preferences efficiently.
- It should also allow for centralized administration while maintaining distinct configurations for different case types. 
- The Solution should include user-friendly administrative tools for adjusting configurations, enabling the department Appeals System Administrator Role to make updates without vendor intervention. 
- The Solution must be compatible with various operating systems, browsers, and devices. 
- To ensure continuous improvement, the configuration must support regular updates and patches with minimal disruption to ongoing operations. 
- Additionally, all configuration changes should be tracked and auditable for accountability.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: January 5, 2026