Debt Collection Services

The vendor is required to provide debt collection services who can demonstrate competency and experience in providing collection services. 
- Provide excellent customer service, minimize city costs and perform thorough and complete collection services. 
- The services of a full-service collection agency to provide revenue collection services for unpaid and delinquent receivable account items which may include, but not be limited to the following fees and charges:
• Utilities
• Code enforcement citations
• Administrative citations
• Permits
• Rents
• Returned checks
• Accounts receivable invoices
• Business licenses
- Initiate standard accepted collection procedures within 20 days from the date of assignment.
- Report, correct and/or delete credit bureau reporting and provide evidentiary documentation to the finance department. 
- The city retains the right to recall from the firm, without charge or penalty, any accounts assigned for collections. 
- Upon recall by the city, no further collection efforts on recalled accounts will be undertaken. 
- If the account being recalled has been reported to any credit bureau, it is expected to be immediately cleared from the customer’s credit report and provide written confirmation of such upon request.
- Comply with federal and state regulations regarding fair debt collections practices.
- Collection shall be conducted through ethical and lawful means with the highest level of customer service.
- Maintain separate files for each account for audit purposes. 
- Audit of any and all assigned records is at the discretion of the city.
- Maintain confidentiality on all accounts assigned by the city.
- Immediate return of all accounts still pending upon termination of contract by any party.
- Accept and process credit card payments via telephone. 
- Accept and process electronic payments from debtors. 
- The firm is responsible for all costs associated with this service, including but not limited to payment of the merchant’s fee.
- Bear all expenses and costs incurred to effect collection of any account referred to them by the city, including but not limited to litigation and transportation.
- Remit all monies collected, less collection fees, monthly to the city. 
- Remittance should include a breakdown by debtor and type of account.
- Provide monthly reports detailing:
1. Status of each account with customer pertinent information
2. Monthly status of accounts, including assigned and current balance
3. Collection received during the month
4. Percentage of recovery in comparison to the total dollar value of assigned accounts
5. On as needed basis, ad hoc reports as requested including but not limited to collections, legal actions, adjustments, updated addresses, and corrections.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 25, 2025