Collection Agency Services

The vendor is required to provide collection agency to collect delinquent accounts for parking services for out of city unpaid tickets.
- The collection agency will be sent a report on a monthly basis a list of overdue accounts to pursue for collections.
- The collection agency will cease collections on any debtor, if contacted by the city, and return the file at no cost.
- The collection agency shall be responsible for, but not limited to, the following:
•    Provide written acknowledgement of all accounts placed for collection by the city. 
•    Locate the debtor. 
•    Collect all outstanding accounts identified by the city. 
•    Collect the full amount of debt plus accrued interest, if applicable. 
•    The collection agency shall not negotiate a different amount with the debtor unless approved in writing by the city. 
•    Provide the city with an inventory and activity report on a monthly basis as outlined under reporting requirements, or as requirements arise. 
•    Provide detailed quarterly closeout reports for all uncollectible accounts, stating the reason why the account is uncollectible.
•    Return abandoned accounts to the city. 
•    Incur all collection costs 
•    Comply with all government and any other required regulations. 
•    Provide a response within two (2) business days of the city’s inquiries.

- Contract Period/Term: 1 years
- Questions/Inquires Deadline: August 11, 2025