The Vendor is required to provide collection services for the City’s delinquent customer accounts services for the period beginning July 1, 2026 and ending on June 30, 2029.
- Effective contractor that minimizes City costs, maximizes the use of available technology, provides excellent client service, and performs thorough and complete collections.
- Collection on miscellaneous delinquent accounts receivable items where customers have not paid for services or charges from the City.
- Utility billing (water and sewer), Police & Fire permits/fees, Airport rents & fees, other property rental receivables and other miscellaneous city fees as needed.
- Agency provide to the City quarterly financial summary reports including totals for receipts, net accounts receivable, total accounts receivable, and collection percentage.
- Agency shall provide to the City a monthly report on the status of each account including; account number, customer name, the amount received, the charges waived, the balance due and date of last payment, and the actions taken on the account. Agency should immediately advise the City of any account that is paid in full or deemed uncollectible. If an account is deemed uncollectible, information regarding this determination must be provided to the City
- Agency shall not assign or subcontract any portion of this agreement or transfer or assign any claim, pursuant to this contract, without the written consent of the City.
- Agency shall provide collection services for debts owed to the City for delinquent billing.
- Agency should indicate whether the City will have access to the Agency’s database in order to determine the progress of the collection efforts.
- These records shall be retained for a minimum of six (6) years after termination of collection actions on each account and shall be made available to the City as requested.
- Agency shall maintain complete and accurate records of each account referred by the City, including all correspondence, documents, account records, transactions, and a detailed log of all collection efforts of actions.
- Contract Period/Term: 3 years
