Collection Agency Services

The Vendor is required to provide for collection services of uncollected accounts receivable to perform the tasks associated with the services stated.
- Account Management and Collection Efforts
•    Accept and manage delinquent accounts referred by the County.
•    Initiate collection activity within a mutually agreed timeframe upon account assignment.
•    Employ skip-tracing methods, correspondence, and outbound calls to maximize recovery efforts.
•    Provide written notices that comply with the Fair Debt Collection Practices Act (FDCPA), and all applicable federal, state, and local laws.
•    Conduct collection services in a professional and ethical manner, ensuring that all communications and actions maintain and protect the public trust and positive image of the County.
- Provide detailed reports as requested for the annual write-off.
- Provide monthly error-free billing accompanied by a check for all monies collected by the Collection Agency for the particular month.
- Conduct collection services in a professional and ethical manner, ensuring that all communications and actions maintain and protect the public trust and positive image of the County.
- The revenue report shall include, but is not limited to: account #, patient name, and date of service, date of placement, payment amount, interest, and commission fee.
- Ensure commission fees are calculated and offset against the customer payment and shown on the Collection Agency's revenue report each month.
- Ensure remittances are processed securely and in compliance with industry’s best practices for safeguarding financial data.
- Provide detailed remittance statements identifying each account, amounts collected, and applicable fees.
- Provide software that has the ability to charge and track interest on past due accounts and provide accurate reports each month showing the breakdown of payment (principal/interest). 
- Emergency division billing resolution charges interest on collection accounts.