Collections Agency Services

The Vendor is required to provide collection agency services for municipalities in state for recovery of debts owing to the city, for items including, but not limited to, the following:
•    Belleville water arrears notices
•    Bulk water invoices
•    Accounts receivable invoices
•    Community services contracts
- Reporting
•    Provide a report of all accounts listed for collection on a monthly basis.
•    Provide detailed closeout reports of all uncollectible accounts stating reason(s) why the account is uncollectible.
•    Provide detailed progress reports on all accounts placed for collection upon the city's request.
•    Provide activity history of account(s) when requested by the city.
•    Provide the city with access to accounts when required for the purpose of auditing files.
•    Provide debtors with proof of repayment upon request by the debtor.