Collection Agency Services

The Vendor is required to provide collection agency services utilized at county.
- Electronic file types and formats can include, but are not limited to the following:
•    Word file type
•    Excel file type
•    Pdf file type
•    Text file type
•    Delimited file format (comma, space, fixed, etc.)
•    Xml file format
- Data will consist of information of those people having outstanding fees, costs and fines. 
- Vendor is to communicate payment transactions to county systems through application programming interface (API); real-time syncing and approved security measures are expected.
- Vendor will work and reach an agreement with the county information technology department regarding the file exchange electronic method using approved security measures to include the encrypting of emails as required by the county.
- System must be capable of splitting one account between two different parties to properly address civil cases.
- Responsibility to assure compatibility with the county’s data transfer system.
- The county will send outstanding cases to the vendor for collection services at a mutually agreed upon frequency.
- Exhaust all due diligence, reasonable and ethical methods, and employ only lawful means to affect any and all collections.
- Employ bilingual collectors who can correspond with Spanish-speaking debtors both orally and in writing.
- Provide a client portal access to review account(s) activity and provide debtor web and app access.
- Provide skip-tracing services, list current skip tracing service provider, size of data base, resources, system capabilities and procedures used to maintain its data.
- Guarantee that a full-time customer service representative will be assigned to the county and available to address day-to-day issues.
- Guarantee that a management-level staff member will be available to meet the vendor will guarantee that a management-level staff member will be available to meet with the county’s staff on a 24-hour notice.