Collection Agency Service

The Vendor is required to provide perform legal collection services for County under the guidance of the fair debt collection practices act (FDCPA), on certain accounts which have gone unpaid.
- Provide examples of collection notices and/or mailers currently used. Include examples used for government collections.
- Provide resumes of ownership, management and key personnel including contact information, within ten (10) days after award notification. The resumes shall demonstrate that each member assigned to this contract has at least two (2) years of experience in the collections industry
- To arrange for payments by the debtor under such terms as the Contractor deems appropriate for any account;
- To place information regarding the accounts with one or more credit bureaus;
- To make every effort to locate and correct any billing addresses on “return mail” received to assure debtor/guarantors are in receipt of the collection actions being taken to obtain payment.
- Account to any attorney for action, file a lawsuit, place a lien on property, refer any account to another Contractor, or take any other legal action against the debtor on behalf of the County without written approval by the County.
- Responsible for contacting the sender of monies when there is insufficient information to identify the case for which payment is sent.
- Bilingual staff capability in Spanish and English.