Bad Debt Collection Services

The Vendor is required to provide comprehensive collection services for accounts associated with university physicians, the multi-specialty & research hospital, the medical management program, and the school of dentistry.
- The notification shall include supporting documentation or identification of the reliable source used to determine deceased status.
- Responsible for monitoring regulatory updates, implementing necessary changes, and ensuring ongoing compliance.
- Call monitoring and recording
- Must have full, real-time access to all recorded calls related to university accounts upon request, with recordings retained for a minimum of twenty-four (24) months.
- Account review and systematic follow-up
- Must use commercially reasonable practices when handling foreign currency payments and minimize any loss due to currency exchange rate fluctuations.
- Monthly cumulative list of all referred accounts with current status.
- Weekly comment/activity reports detailing follow-up activities, payment agreements, and notes.
- Must maintain a written, compliant Identity Theft Prevention, Detection, and Mitigation Program in accordance with the Red Flags Rules.
- Provide its own credit card processing equipment and merchant/vendor codes as needed.
- All payment processes must be fully encrypted to protect against disclosure to third parties.
- System must interface seamlessly with Epic Resolute and support bidirectional electronic data transfer (uploads and downloads) for payments, collection activity notes, account placements, and returns in a format compatible with university.