Debt Collection Services

The Vendor is required to provide debt collection services in a professional, timely, and satisfactory manner as determined by office, and in strict compliance with all applicable federal, state, and local laws, rules, and regulations.
- Disputed debts
• Office shall notify offeror in writing, or by other mutually agreed means, of any disputed debts, including oral or written disputes, requests for validation, or third party claims.
• Written disputes shall include the date received and a copy of the dispute, if available.
- Continuing obligation
• Provide updated and accurate information shall continue for the duration that a debt is assigned to offeror and for any period during which offeror furnishes credit reporting information regarding such debt.
- Receipt and remittance of payments
• Offeror is authorized to receive payments on behalf of office, including debit card, credit card, checks, money orders, and to endorse negotiable instruments for such payments.
• All amounts collected shall be remitted to office, less agreed-upon compensation, in accordance with law and the contract.
- Skip-tracing
• Offeror may conduct lawful skip-tracing and investigative activities as reasonably necessary to perform collection services.
- Credit reporting
• Offeror shall accurately report debts to credit reporting agencies in compliance with the FCRA and applicable state and federal laws.
- Collection methods
• Offeror shall use only lawful, reasonable, and customary collection practices and shall comply at all times with FDCPA, FCRA, and other applicable laws and regulations.
- Employees and agents
• All persons performing services under this agreement shall be employees or agents of offeror. Offeror shall ensure that all such persons are properly trained, qualified, and bound by the terms of the contract.
- Taxes and benefits
• Responsible for all applicable taxes, fees, licenses, and employee benefits, including but not limited to income tax, general excise tax, and employment related obligations.