Debt Collection Services

The Vendor is required to provide debt collection agency services and to facilitate payments on delinquent accounts (minimum age of 120 days) owed to the county from both general accounts of various county departments and court accounts.
- Collection efforts
• Collection services for accounts from both general accounts of various county departments and court accounts.
• Customer service-oriented and firmly believes in a positive approach in dealing with debtors.
• The contractor shall not use tactics that may be interpreted as harassment or as demeaning or that may reflect poorly on the county’s efforts.
• The county prohibits any collection enforcement procedures not consistent with the county’s requirements.
• Exercise high ethical standards in their collection philosophy and techniques.
• Conduct its collection business in a professional manner which will preserve the dignity of the county and its relationship with its citizens.
• Collects on accounts that have several components to them, including restitution, fines, and fees.
• The different components have statutorily set fees and interest rate rules and guidelines that must be followed, which may result in different interest accrual and fee requirements.
• Prioritize components of accounts (i.e. restitution first priority, principal, fees, interest, etc.), as determined by the county, and be able to calculate varying fees and interest on the different components within one account.
• Able to collect on several accounts under a single debtor and provide separate reporting and collection on each account.
- Records
• Electronically maintain a complete, separate, and detailed record of each account (using the county’s account, citation, or case number), including all collection actions taken for related transactions and communications, for a period of no less than six years after termination of the collection action for each account.
• Grant the county access to these records for inspection purposes Monday - Friday (8:00 a.m. - 5:00 p.m. mst).