Collection And Debt Recovery Services

Collection agencies to provide professional debt collection and recovery services on behalf of the Authority.
- Account Placement and Administration:
• Establish each account in its collection system and maintain separate identification of NHA programs and receivable types.
• Reconcile initial placements against NHA's records.
• Maintain the original principal balance placed by NHA and a complete transaction history for each account.
• Track collections, adjustments, disputes, payment plans, returned payments, and account closures.
• Maintain sufficient documentation to provide a complete audit trail for each account.
• Return or close accounts promptly upon NHA's instruction.
- Former Tenant Collection Services
• Unpaid tenant rent
• Retroactive rent adjustments
• Court-approved balances
• Repayment agreement balances
• Maintenance or damage charges where legally collectible
- Collection Methods
• The Contractor shall utilize lawful and professional collection methods designed to maximize recovery and should have the capability to accept ACH/electronic bank payments, debit or credit card payments, checks, money orders, and online payments.
• The Contractor shall maintain appropriate safeguards for all payments and financial information and shall not represent itself as NHA legal counsel or initiate litigation, liens, judgments, garnishments, or other legal proceedings without prior written authorization from NHA