Utility Bill Printing and Mailing Services

The vendor required to provide utility bill printing and mailing services for utilities revenue collection, and for each billing customer to receive their utility bills in a timely fashion, per their electronic of paper bill delivery preferences.
- Tasks:
•    Daily mailings are generated by the utility billing department, which are produced as delimited text files and sent electronically for printing at the mail handling site. 
•    Utility bills to the USPS daily and mail utility bills within a one-day turnaround timeframe.
•    Approximate total monthly volume of both paper and e-utility bills is 30,000. 
•    The daily volume will vary from 1 (one) to several thousand. 
•    Certain accounts require co-mingling. 
•    The city will provide the vendor with a list of these accounts and vendor will co-mingle the individual billings for these accounts into a single mailing per account. 
•    The utility bill or letter, and stuff (insert) the bill into a window envelope with a reply envelope and additional inserts as noted in (4) below. 
•    The city uses the utility billing mailings to also send an assortment of additional mailings for other city departments. as an example, the parks and recreation department may provide an informational brochure for insertion into the utility bills for mailing. 
•    The city will supply the vendor with these additional inserts. 
•    The vendor will store a month's supply of up to 8,000 inserts at their site. 
•    Assume that there will be at least one additional insert each month. 
•    On rare occasions, some of these inserts may require folding.
•    Provide e- statements to the city’s customer portal and payment processing vendors. 
•    The pdf bill files must meet digital accessibility requirements. 
•    Maintain the ability to create bulk letter packages and send letters using city branding standards.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 18, 2025