Exam Development, Exam Delivery, Fingerprint Collection Services

The Vendor is required to provide to develop, administer, score, and report licensing examinations for state real estate professionals.
- Must perform accessibility testing using both automated tools and manual testing methods, including assistive technologies (e.g., screen readers). Any accessibility barriers identified must be addressed prior to final acceptance.
- Must manage all aspects of exam development, administration, scoring, reporting, and customer support, ensuring a secure, efficient, and candidate-focused experience.
- Must offer candidates flexible scheduling options through a robust online portal and call center during regular and extended business hours.
- Must develop and provide a downloadable, plain-language guide outlining exam registration, policies, procedures, identification requirements, accommodations, content outline broken out by topic, etc.
- Must encrypt all personally identifiable information (PII) and comply with state and national data privacy and cybersecurity standards.