Scanning Electron Microscope Maintenance Service

The Vendor is required to provide three Tescan scanning electron microscopes (SEM) needing yearly maintenance and repair services to maintain the instruments in working order for agency daily operations.
- During the service visit, the Contractor will undertake:
• Repairs and adjustments arising from normal usage of the system;
• A compliance review of the system; iii)
• Other repairs, adjustments, cleanings and/or alignments as deemed reasonably necessary for the proper functioning, long-term performance, and reliability of the system.
- Provide technical support, via telephone, email, or internet, for repair and maintenance of the system during normal agency business hours, Monday through Friday, 8:00am - 5:00pm Central Standard Time.
- Support will include replies to questions about general operation, use and service issues that can be diagnosed and/or resolved via remote support.
- After receiving a call for service, contractor must have a technician on-site within the specified time requirements for the following types of service calls:
• Service calls during regular work hours (8:00 a.m. to 5:00 p.m.): within 24 hours of notification.
• Service calls outside regular hours: within 48 hours of notification.
• Emergency service calls during regular work hour (8:00 a.m. to 5:00 p.m.): response time to emergency call-backs during regular business hours will be within 24 hours. 
• Agency will identify emergency calls at time of notification. 
• Emergency service calls outside regular hours: within 48 hours of notification. 
• An emergency call will be identified as any conditions that can potentially impact the health, safety and welfare of agency employees and the public. 
• Agency will identify emergency calls at time of notification.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 11, 2025