Lenel & Milestone Maintenance Support Services for Security Cameras

Department of Defense Defense Health Agency Performance Work Statement Lenel & Milestone On-Site Maintenance Support Services Operations Department Walter Reed National Military Medical Center, Bethesda, Maryland Solicitation Number: Version: Date: ? PART 1 1.0 GENERAL INFORMATION 1.1 This is a non-personal services contract to provide Lenel & Milestone On-Site Maintenance Support Services for the Operations Department at Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD. 1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS. 1.3 Background: The OnGuard Access Control System (ACS) supports up to 32 doors or other access points and includes comprehensive event logging, notification and escalation. The ACS provides configurable system status and response actions such as system lockdowns. Detailed, credential-driven user records and access history are documented in pre-defined and custom reports. The System includes: • Web Interface • Blade Support • Solid-State Design • Video Integration • API Support • Automated System Management • Mobile App 1.3.1 Certification requirement: To ensure continuous, secure, and optimal performance of the physical security infrastructure at WRNMMC, technicians are required to hold certifications for both the ACS and the VMS. These certifications validate the technicians' proficiency in handling the complex configuration, installation, and daily maintenance of these integrated security platforms. For the OnGuard ACS, technicians must achieve and maintain the Lenel S2 OnGuard 8.2 Core Certification, primarily obtained through the Lenel Certified Associate (LCA) track. This training ensures technicians are fully capable of managing the backend architecture—such as database, Operating System, and SQL configurations—as well as the physical hardware and daily operational workflows like alarm monitoring and cardholder management. For the Milestone VMS, technicians must complete the Milestone Knowledge Program, specifically securing the Technical Configuration 1 and Technical Configuration 2 certifications. This multi-tiered certification ensures that technicians possess the advanced technical proficiency required to deploy, configure, and maintain highly complex video management installations across the enterprise network. 1.3.2 OnGuard ACS requirement Breakdown Requirement Area Detail Required Certification Lenel S2 OnGuard 8.2 Core Certification (Lenel Certified Associate – LCA track) Primary Objective Maintain technician proficiency to guarantee the uninterrupted operational status of the ACS systems at WRNMMC. System Maintenance Breakdown • Backend Infrastructure: Database and Operating System (OS) setup, alongside SQL server configuration. • Hardware Architecture: Installation, maintenance, and troubleshooting of access control panels and physical card readers. • Operational Systems: Management of alarm monitoring systems and administration of cardholder databases. 1.3.3 Milestone VMS requirement Breakdown Requirement Area Detail Required Certification Milestone Knowledge Program: Technical Configuration Level 1 & Technical Configuration Level 2 Primary Objective Validate technician expertise in the comprehensive installation, configuration, and maintenance of complex VMS environments. System Maintenance Breakdown • VMS Architecture: Installation and configuration of complex, enterprise-level VMS networks. • System Operations: Ongoing maintenance of recording servers, live video routing, and associated integrated camera infrastructure. 1.4 Objectives: The contractor shall furnish two (2) Full-Time Equivalent (FTE) Lenel OnGuard certified maintenance technicians and one (1) Full-Time Equivalent (FTE) Milestone certified system administrator/technician to perform on-site tasks five (5) days per week. The hours of operation shall be 0800 to 1600 daily, on an annual basis. The base period of performance shall begin on July 1, 2026, and end on June 30, 2027. This agreement shall include four (4) consecutive one-year option periods, beginning on July 1, 2027, and ending on June 30, 2031. 1.5 Scope: Service and Maintenance shall be performed in accordance with the specifications and terms of this PWS and IAW contractors’ s Lenel & Milestone Support Services Proposal. 1.6 Period of Performance (PoP): Base Year – July 1, 2026, through June 30, 2027 Option Year 01 – July 1, 2027, through June 30, 2028 Option Year 02 – July 1, 2028, through June 30, 2029 Option Year 03 – July 1, 2029, through June 30, 2030 Option Year 04 – July 1, 2030, through June 30, 2031 1.6.1 Transition: Transition-in/transition-out period. Reserved. 1.7 Administrative specifications 1.7.1 Place of performance: The work shall be performed at Walter Reed National Military Medical Center, Bethesda, Maryland. 1.7.2 Recognized Federal holidays: Fulfillment and delivery of orders may be required on Federal holidays. New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day 1.7.3 Hours of operation: The contractor is responsible for conducting business Monday through Friday, from 0800 to 1600 on an annual basis, except on recognized Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The contractor must always maintain an adequate workforce to ensure the uninterrupted performance of all tasks defined within this PWS when the Government facility is open. 1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours. 1.8 Contractor travel: Not Applicable. 1.9 Other Direct Costs (ODC): Reserved. 1.10 Quality 1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. Government Quality Assessment and Improvement (QA&I). The Government will monitor the Contractor’s performance under this contract using the quality improvement/assessment procedures established by WRNMMC. Additionally, the Contractor’s performance is subject to scheduled and unscheduled review by a Quality Assurance Evaluator as defined by the WRNMMC QA Plan & AR 40-68. The contractor must provide a Quality Control plan within 30 days of contract award. After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system. See Part 7, Technical Exhibit 1 - CDRL A001. 1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). 1.11 Contractor personnel 1.11.1 CAC requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel. 1.11.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s). 1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms per the following DHA instructions: 1.11.2.1 The DHA’s Onboarding Checklist for Contractor Employees is located at the DHA Onboarding and Offboarding Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx 1.11.2.2 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note: Public Key Infrastructure (PKI)-restricted, printed versions available). Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. 1.11.3 Physical Security: The contractor shall comply with DHA and WRNMMC Physical Security requirements. The requirements are not limited to, close circuit television, key and lock control, electronic security systems integrity, and automated access control security. 1.11.4 Key control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO. 1.11.4.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. 1.11.4.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO. 1.11.4.3 Lock combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP. 1.12 Key personnel (Contractor): The contractor shall designate a Contract Manager (CM) and an alternate to serve as the primary administrative Point of Contact (POC) for the DHA Contracting Officer (CO). The CM shall be responsible for the overall performance of the work and shall have full authority to act for the contractor on all matters relating to the daily operation of this contract. The names of these individuals shall be designated in writing to the CO. The CM or alternate shall be available for consultation between 8:00 a.m. and 4:30 p.m., Monday through Friday, excluding Federal holidays or periods of government facility closure. The CM and alternate are considered corporate administrative personnel; their services shall be provided as an indirect cost/overhead function and shall not be billed as a direct labor charge to this contract. 1.13 Data rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not rescind any other Government rights. 1.14 Reporting 1.14.1 Contractor Manpower Reporting (CMR): Reserved. 1.14.2 Non-Disclosure Agreement (NDA): All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA Contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The Contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the Contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR. 1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract. 1.14.4 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. 1.15 Contractor Identification 1.15.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel. 1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions. 1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services. 1.16 Contractor Access to Health Affairs (HA)/DHA Network(s) 1.16.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system (If applicable, if not delete 1.16.1 and 1.16.2 and replace to 1.16 Reserved). Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The Contractor shall be prepared for this process as it could take two (2) or more weeks. The Facilities Security Officer/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation. 1.16.2 Company's FSO/Security POC must notify the Personnel Security Office when the contractor has submitted the SF-85/86. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date. 1.17 Personnel Security 1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program,” December 19, 2005 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs”, DoDI 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM 5200.02 “Procedures for the DoD Personnel Security Program (PSP),” dated April 3, 2017. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements: 1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 681-6777. 1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI). 1.17.1.3 DHA Personnel Security Office will deny any access to any automated information system (AIS), network, or CUI if a contractor receives an unfavorable adjudication, or if information that would result in an unfavorable adjudication becomes available. ? PART 2 2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS 2.1 Definitions: 2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services) 2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services) 2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. 2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract. 2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. 2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan. 2.2 Acronyms: AIS Automated Information System APL Approved Products List APL AQL Acceptable Quality Level ARRT Acquisition Requirements Roadmap Tool ATO Authority to Operate B2B Business-2-Business CAC Common Access Card CAP Cloud Access Point CCEVS Common Criteria Cybersecurity Evaluation and Validation Scheme CDI Covered Defense Information CE Computer Environment CDRL Contract Data Requirement List CIO Chief Information Officer CJCSM Chairman of the Joint Chiefs of Staff Manual CMMC Cybersecurity Maturity Model Certification CMR Contractor Manpower Reporting CNSSI Committee on National Security Systems Instruction CO Contracting Officer(s) CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CSP Cloud Service Provider CSSP Cyber Security Service Provider CUI Controlled Unclassified Information DAD-A Deputy Assistant Director for Acquisition DC3 DoD Cyber Crime Center DD Form 254 Department of Defense Contract Security Requirement List (if applicable) DB Design-Build DBB Design-Bid-Build DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information System Agency DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DSAs Data Sharing Agreements DSAA Data Sharing Agreement Application DMZ Demilitarized Zone DoDM Department of Defense Manual DPCLO DHA Privacy and Civil Liberties Office DUA Data Use Agreement eMSM Enhanced Multi-Service Markets EULA End User License Agreement EVM Earned Value Management FAR Federal Acquisition Regulation FCI Federal contract information FE Facilities Enterprise FedRAMP Federal Risk Authorization and Management Program FISMA Federal Information Security Modernization Act FRCS Facility Related Control Systems FSO Facilities Security Officer HA Health Affairs HIPAA Health Insurance Portability and Accountability Act HCA Head of the Contracting Activity HIT Health Information Technology IGCE Independent Government Cost Estimate IA Information Assurance IO Initial Outfitting I/O In/Out Processing Portal IPv Internet Protocol Version IS Information System ISP Internet Service Provider IT Information Technology ISCM Information Security Continuous Monitoring IV&V Independent Verification & Validation MedCOI Medical Community of Interest MHS Military Health System MIL-STD Military Standard MTFs Military Treatment Facilities NCR National Capitol Region NDA Non-Disclosure Agreement NIAP National Information Assurance Partnership NIST National Institute of Standards and Technology OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personal Management OSD Office of the Secretary of Defense P-ATO Personal Authorization to Operate P&R Personnel and Readiness PGI Procedures, Guidance and Information PDT Project Delivery Team PHI Protected Health Information PII Personally Identifiable Information PIT Platform Information Technology PK Public Key PKI Public Key Infrastructure POA&M Plan of Action and Milestones POC Point of Contact PMO Program Management Office PoP Period of Performance PP Personal Property PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PSP Personnel Security Program PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation RMF Risk Management Framework SP Special Publication SPRS Supplier Performance Risk System SRM Sustainment, Restoration and Modernization SRG Security Requirements Guides STIG Security Technical Implementation Guides TOS Terms of Service US United States UFC Unified Facilities Criteria VPN Virtual Private Network XML Extensible Markup Language 2.3 Applicable Publications, DHA Administrative Instructions (AI), etc. Reserved. ? PART 3 3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined: 3.1 Services: The Government: ? Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable. No furnished services will be provided by the Government customer. ? WILL provide Government Furnished Services required in support of this contract/task orders. 3.2 Facilities: The Government: ? Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable. ? WILL provide Facilities in support of this contract/task orders. The Government will provide utilities and storage for Electronic Security Equipment parts and associated equipment. 3.3 Utilities: The Government: ? Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable. ? WILL provide Utilities in support of this contract/task orders. The government will provide electricity and IT communications connectivity for the maintenance and service of electronic security systems. 3.4 Equipment: The Government: ? Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable. All equipment in support of the maintenance of the security system must be contractor owned. ? WILL provide Equipment in support of this contract/task orders. 3.4.1 Procurement Integrated Enterprise (PIEE), GFP Module Application Reserved. 3.5 Materials: N/A PART 4 4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES 4.1 Services: The Contractor: ? Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable. ? WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below: The Contractor shall furnish all personnel and services to comply with the requirements of this contract to include uniforms, except where specifically identified as Government-furnished supplies and services under Section 3, to meet the requirements under this PWS. 4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under PART 5 of this PWS. 4.3 Secret Facility Clearance: Not Applicable. 4.4 Materials: The contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements under this PWS. 4.5 Equipment: The Contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements under this PWS. 4.6 Facilities: Not Applicable. PART 5 5.0 SPECIFIC TASKS 5. Specific Tasks. This is a contract to maintain operational status of the Lenel OnGuard Access Control System (ACS) and the Milestone Video Management System (VMS), while ensuring new additional equipment is installed, configured, and managed properly. NSA Bethesda is requesting on-site five (5) days a week support through two (2) full-time equivalent (FTE) Lenel OnGuard certified technicians and one (1) full-time equivalent (FTE) Milestone certified system administrator/technician. Emergency hours must be available in case of high priority issues outside of normal business hours or technicians scheduled days. Lenel and Milestone certifications are required in order to meet NSA Bethesda’s direct system user support plan with Lenel and Milestone. Contractor must be a Naval District Washington (NDW) N6 preferred contractor with personnel who currently possess pre-approved access to the Lenel & Milestone Enterprise 3SP Network. These services are on behalf of the Operations Department at Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD. Labor Categories: 5.1 Lenel OnGuard Technician Service Technician II Summary: Service Technician II is responsible for a variety of critical tasks related to electronic security systems. Key duties include hands-on installation, initial site preparation, and device configuration. The role also encompasses the complete lifecycle of system management, from the initial design and implementation to the ongoing maintenance of all electronic security systems. This position operates with a moderate level of supervision, requiring a proactive and self-motivated individual. Qualifications: To be considered for this role, a candidate must have a solid foundation of professional experience, specifically a minimum of five years working as a Service Technician II. In addition to this experience, a mandatory qualification is a Lenel Core Certification or an equivalent certificate of completion. Education: In terms of education, an associate’s degree is the required academic background for this position. Duties or Responsibilities: Category Specific Tasks & Responsibilities Site Preparation & System Design • Conduct comprehensive site surveys to evaluate physical environments prior to hardware deployment. • Prepare infrastructure and physical sites for the integration of new security technologies. • Assist in the initial design and blueprinting of electronic security system layouts to meet specific facility requirements. Installation & Technical Configuration • Perform hands-on installation of critical devices: Examples (not all inclusive) High Security Switches, Duress Buttons, Alarm Panels, Passive Infra-Red Sensors, and Premise Control Units (PCUs).• Execute precise routing, termination, and testing of system cabling and associated support equipment.• Perform device-level programming and firmware updates to ensure compatibility with network security protocols.• Configure IP addresses and network settings for security hardware to ensure seamless connectivity with the head-end server. Lifecycle Maintenance & Troubleshooting • Manage the complete operational lifecycle of deployed systems from initial implementation to decommissioning. Monthly Audits: Perform comprehensive monthly audits of all field hardware to ensure correct operability, identify degradation trends, and determine areas requiring immediate attention.• Conduct proactive, routine maintenance and diagnostic testing on all alarm panels, access controls, and support equipment.• Troubleshoot complex s...