Patient Discharge Education Instructions Services

The Vendor is required to provide standardized, medically validated patient education materials that interface with our EHR, epic, for use in ancillary, inpatient, ambulatory, emergency, dental, and procedural settings.
- Content Development:
•    Patient-specific education materials tailored to various medical conditions (e.g., post-surgery, chronic illness, mental health) and specialties (e.g. Endocrinology, surgery, neurology, cardiology, rheumatology, urology, orthopedics, hand surgery).
•    Checklists for medications, follow-up appointments, and care plans.
•    Visual aids and diagrams illustrating essential recovery processes.
•    Multilingual materials to support diverse patient populations, ensuring at least English and Spanish are included.
•    Easy to understand language to meet health literacy standards
- Educational Formats:
•    Printed materials, including brochures and flyers.
•    Digital versions for mobile access and web platforms, with accessibility for people with disabilities as shown by compliance with WCAG 2.0a and AA standards.
•    Interactive and engaging educational sessions or workshops (in-person or virtual) aimed at enhancing understanding that is easy to update.
•    Targeted, proactive outreach campaigns to support population health initiative and drive patients to engage with the health system, e.g., connecting to scheduling, etc.
- Compliance:
•    Adherence to the commission standards for patient education.
•    Compliance with the health insurance portability and accountability act (HIPAA) for privacy and data protection.
•    Materials must reflect the latest clinical guidelines from relevant medical associations.
- Patient Engagement:
•    Feedback mechanisms to evaluate the effectiveness of education offered to patients.
•    Incorporation of patient testimonials and case studies in educational materials.
•    Tools for measuring patient comprehension and retention of information.
•    Two-way communication programs and automated interactions, supporting patients at the right time
- Data Analytics
•    Deep reporting and analytics to drive optimization and track ROI
•    Real-time patient status updates to identify patients who need additional services or interventions
- Integration and efficiency
•    Support optimal integration across entire health system
•    Automation capabilities like discharge messages, scheduling events, population segmentation
•    Ability to incorporate ‘checklist’ materials as recommendations to ensure standardized content is delivered.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: October 3, 2025