Employee Assistance Program Administrator Services

The vendor is required to provide by employee assistance program (EAP) administrator is designed to assist employees with any difficulties they may be having arising from personal, mental health, substance abuse and/or workplace related problems.
- EAP Services to the township based upon the quality of their proposal, their experience in the field and reasonable cost of services.
- These services are specialized and qualitative in nature, they shall be performed by or under the supervision of licensed or certified staff.
- Assessment and counseling shall be available to employees and their immediate family members.
- The event that referrals to additional external providers are deemed clinically appropriate, the EAP staff shall work with the employee’s health benefits insurance carrier to assist in locating appropriate covered providers and agree to accept all of township’s health insurance plans for payment following the initial six (6) visits at no charge to the employee and/or their family.
- EAP Services shall include:
• Employee and supervisory orientation(s) at start-up,
• Yearly employee and/or supervisory training (4),
• DOT/sap evaluations of cdl employees testing positive, including reporting in the agency drug & alcohol clearing house, and consultations to the der (as required),
• Critical incident debriefing (CISD) or crisis intervention on an as needed basis,
• On site crisis response
• Supervisory consultations as needed, particularly to management staff who refer employees for performance concerns,
• Quarterly utilization reports,
• Employee promotional materials distributed regularly, via hard copy and electronic file
• Referral support, tracking, follow up and reporting
• 24-Hour phone access handling routine appointments within 72 hours
• Emergent appointments scheduled within 24 hours,
• Face-to-face consultation as opposed to just phone consultation.
• Basic Legal advice is available on website.
• Basic Financial advice is available on website.