Public Information Officer Support Services

The Vendor is required to provide public information officer (PIO) support services for public safety communications, media relations, and crisis response to support the operation of the newly created.
- Development of PIO manual
• Draft a comprehensive PIO manual tailored specifically to the department;
• Review current department communication practices and policies pertaining to department interviews with the media;
• Develop policies and standard operating procedures for media relations, press releases, crisis communications, on-scene responsibilities, social media, internal communications, and privacy considerations;
• Incorporate the national incident management system and incident command system (ICS) standards into the PIO manual; and
• Revise the PIO manual as required and directed by the village.
- Initial PIO training
• Police media relations and messaging.
• Press release writing.
• Crisis communications.
• Best practices for social media.
• Scenario-based training.
- On demand PIO consulting services
• The consultant shall provide ongoing support including real-time crisis consulting, media review, communications planning, and scheduled support hours to the department.